When I connect my WD 375gb eternal hard drive, the computer recognizes it and installs the drivers. Also, it comes up in my "My Computer" screen has having files on it (showing 263 free out of 375). However, when I click on it to view the files the folder says there are 0bytes of data there. How do I fi this?
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I guess it's some kind of a problem with the way your USB port works. I have an external WD too, connected to a USB 3.0 port and definitivly it's not detected at boot, just after windows startup as a USB device. After some initial wondering about this problem, I decided no to worry more because I use external drive for data backup and if it is not detected by BIOS makes no difference. It might be a problem of an outdated BIOS or the USB port's driver. In my case, boths, BIOS and USB 3.0 are rather old. You can do some reading about issue if you do a ggogle search for issue
you can pull out the hard drive from box and connect it directly with computer see if it can recognized it, can not install drive can be due to problem with the disk FW or Hardware.
try to listen the drive carefully, is there any abnormal noise, beeps ??
hope it helps.
First, make sure you've downloaded all of the latest drivers and ran the installation CD that usually comes with the device. Then, check the computer manufacturer's information. Your USB ports may not be supplying enough power to run the Passport.
hi...if you want to see again the files on the external hard drive i suggest you make to re-install the windows or repairs the windows you`re using or try to update the mother board drivers..thank you...^_^
Are you sure your 'old' computer has USB 2.0 support and not only USB 1.1? You can try accessing the BIOS of the computer and see if you can change the USB version there.
Once it is recognized, Windows (XP?) should recognize it and install the drivers. If you are running an older OS, you probably need to install drivers for it first. But those would come with the drive (on a CD maybe).
Also check out: http://www.devicedriverfinder.com/blog/device-errors/external-hard-drive-troubleshooting
Drivers are not necessary for hard drives - as long as your computer recognized it when you first installed it, you're all set. It sounds like your hard drive has failed, or become disconnected. Check the connections for IDE or SATA, and power. If they're both connected properly, listen when you power up the computer to hear if that particular hard drive spins up. If it doesn't, it might be dead.
If you have access to another computer, try installing the drive into it temporarily and see if it is recognized in that computer. If the drive has failed, you might be able to get it replaced by Maxtor if it's still under warranty. Unfortunately they will not recover any data on the drive for you; you must pay a data recovery specialist to recover any data on the drive, and this is expensive, so only do this if it's extremely important data.