I switched offices and trying to get the phone set up. The person that had my new office is no longer around so I don't know the password. I thought I had it reset to 0000 but now I can't get any to work. We use 3 digit extensions so I tried to get into Sys Admin with 102000 but that doesn't work either. Any help you can give me will be greatly appreciated!!
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It's tough to program on the old DK systems. If you have a newer CiX system:
>Leave phone on-hook
>Enter #9876 (Display: Programming)
>Press key to be programmed (only programmable keys on the right)
>Enter 610 plus the extension number
>Press the key to be programmed again (Display: Data Programmed)
Whoever is the voicemail administrator in your office can reset the password to default or the mailbox to new. Very often no one takes this responsibility, so you may need to call your service company to do this, sometimes remotely.
What do you mean their phones do not work when transfering to them... their phones still are working, but they might be different extensions now.
If you goto a set, and do a FEATURE * 0, and then press their intercom button, and see what extension comes up.
Lets check the system programming for autoset relocate:
-> get into the system
-> find SYSTEM PROGRAMMING and enter
-> find FEATURE SETTINGS and enter
-> look for SET RELOCATION: this is probably set to NO...
(when autoset relocation is set to yes, the telephone sets become smart phones, meaning when you move the sets- the extension(s) and buttons follow the set; if it set to no, the programming remains in the room/jack/port.)
There are a couple of options; but the easiest is to get the people to put back their phones to where they were, go into system programming after everyone put their phones back, turn Set Relocation to YES... and then get them to move the sets to their new offices... the phones will take sometime to come up(flashing alot longer than usual), that is because the system is reprogramming the sets to their new port assignment.
Question: What does this have to do with a Panasonic KX-T7425 phone? Is a Panasonic phone hooked up to your Partner system?
Sounds like the system believes the phone is in use. Is the partner phone in question an MLS model? MLS-6, MLS-12 etc.. They all have keypad problems and buttons could be activating on their own randomly, making the phone in-use on the system. The message waiting light may not come on until the phone is no longer in-use. Usually phones with this problem will at least beep randomly when it thinks the buttons are being pushed.