Question about Printers & Copiers
1. This is most likely because the sensor for the waste toner tank is dirty or defective. The toner sensor is on the right as you look at the panel just below the liquid crystal display. There is a bump in the clear plastic just below the circular right vent port, that's where the used toner pours in. When you clean out the toner cartridge there is some residue left that makes the sensor think it's still full. Take a piece of paper towel and a small screwdriver (I'm told a bent coat hanger will work, too) and clean the inside of the sensor window inside the used toner cartridge (w/ access through the toner port). It looks like a little raised groove on the right. Just wipe it until it's clear on the inside. The sensor can now see through the window and you should be okay.
2. On the machine there is a sensor that looks trough the waste tank. Even though you have wiped it clean, it is likly that the sensor cannot see through the plastic waste tank.
I suggest vacuum the waste tank out until all the toner has gone then install it. If you cannot get rid of all the toner then wash the tank out and leave to dry then install it.
3. You can try taking a knife and take away the part which the sensor uses when reading if it is full or not. Of course, the flip side is that you will then have to manually inspect the tray regularly and clean/replace it when full.
As for the "Open Door" error, the order in which you open and close two of the covers is important, as there is an interlock between two of them. This can (and does) get damaged.
The toner access door is the first one you open, THEN the top cover (the one that gives access to the Transfer Belt and Drum.
Make sure the Drum unit is properly pushed into the printer, and that the Transfer Belt is located properly AND the two locking levers for the Transfer Belt are in their locked positions PROPERLY.
THEN close top cover - you shouldn't need to force it.
Followed by the Toner access door.
Yes check the duplex door too !
If this fails it is likely to be a broken case part, or failed sensor.
If all else fails, you may have to call in a qualified technician to check it out. If it is still under warranty, then it is best to get it replaced.
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Posted on Apr 29, 2008
It dose sound like a Manufacturing error. The following link is to the Samsung service location website so you can find a service location near you.
This next link is to the Samsung service policy & warranty information.
I hope these two links help you along the road to getting your printer replaced or fixed.
Also, you can always go back to the little shop where you purchased the printer and there is a chance they will trade you out for a new one and they will deal with the return of the defective unit.
Posted on Apr 29, 2008
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