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I own a Samsung CLP-500 color laser printer that consistently stops after 2 pages of printing with the orange light on and the message that the toner waste bin is full (which it is not) or the door is not closed (it is). Each time I must turn off the printe and wait about 1/2 hour or it to cool down before I can try to print a couple of pages again.

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  • dufffixya Apr 29, 2008

    I purchased it through a small shop. How do I go about getting the manufacturer to replace it?

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Hello dufffixya,

1. This is most likely because the sensor for the waste toner tank is dirty or defective. The toner sensor is on the right as you look at the panel just below the liquid crystal display. There is a bump in the clear plastic just below the circular right vent port, that's where the used toner pours in. When you clean out the toner cartridge there is some residue left that makes the sensor think it's still full. Take a piece of paper towel and a small screwdriver (I'm told a bent coat hanger will work, too) and clean the inside of the sensor window inside the used toner cartridge (w/ access through the toner port). It looks like a little raised groove on the right. Just wipe it until it's clear on the inside. The sensor can now see through the window and you should be okay.

2. On the machine there is a sensor that looks trough the waste tank. Even though you have wiped it clean, it is likly that the sensor cannot see through the plastic waste tank.
I suggest vacuum the waste tank out until all the toner has gone then install it. If you cannot get rid of all the toner then wash the tank out and leave to dry then install it.

3. You can try taking a knife and take away the part which the sensor uses when reading if it is full or not. Of course, the flip side is that you will then have to manually inspect the tray regularly and clean/replace it when full.

As for the "Open Door" error, the order in which you open and close two of the covers is important, as there is an interlock between two of them. This can (and does) get damaged.

The toner access door is the first one you open, THEN the top cover (the one that gives access to the Transfer Belt and Drum.

Make sure the Drum unit is properly pushed into the printer, and that the Transfer Belt is located properly AND the two locking levers for the Transfer Belt are in their locked positions PROPERLY.

THEN close top cover - you shouldn't need to force it.
Followed by the Toner access door.

Yes check the duplex door too !

If this fails it is likely to be a broken case part, or failed sensor.

If all else fails, you may have to call in a qualified technician to check it out. If it is still under warranty, then it is best to get it replaced.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.
If it hasn’t, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Apr 29, 2008

  • Swilin Sampson
    Swilin Sampson May 01, 2008

    If it is under warranty, take it back to the store and get them to contact the manufacturer for a replacement.

    If the solutions I provided led you to a fix, kindly close this ticket by assigning a Fixya! rating to my solution

    Thank you in advance,
    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 02, 2008

    Just checking to see if your issue has been resolved… If
    you find that the solution/answer I provided led you to, or resulted in a fix,
    please take a moment to close the ticket with a FixYa! rating under my
    solution.
    I would be very grateful for your show of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

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It dose sound like a Manufacturing error. The following link is to the Samsung service location website so you can find a service location near you.

http://www.samsung.com/us/support/repairlocation/ServiceLocationsMain.do

This next link is to the Samsung service policy & warranty information.


http://www.samsung.com/us/support/repairpolicy/servicePolicyWarrantyMain.do

I hope these two links help you along the road to getting your printer replaced or fixed.

Also, you can always go back to the little shop where you purchased the printer and there is a chance they will trade you out for a new one and they will deal with the return of the defective unit.

Posted on Apr 29, 2008

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HI,

If the printer is under warranty just get it replaced from whom you purchased..

Goodluck..

Posted on Apr 29, 2008

  • Priya darshan Apr 29, 2008

    Please don't forget to rate the solution

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Duff..only way to do this is if it's under warranty. Did you purchase it with a typical 90 or one year warranty extension?

Posted on Apr 29, 2008

  • Patrick Michaels
    Patrick Michaels Apr 29, 2008

    that issue about cooling down, sounds like a thermal issue, from the print engine , itself. If that's a new unit, this is a serious issue, and will result in unsatisfactory performance

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It sounds manufacturing error, you should ask for a replace as its new.

Posted on Apr 29, 2008

  • Iqbal Husain
    Iqbal Husain Apr 29, 2008

    you can find the distributor of the company in your city or your shopkeeper can help you.

  • Iqbal Husain
    Iqbal Husain Apr 29, 2008

    you can easily locate distributor near to you by the samsung site http://www.samsung.com

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