Question about NorStar M7310 Corded Phone

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Voicemail Hi: My system is set up so that all extensions ring on all three lines. When line 1 is busy or nobody answers after 3 rings, the call transfers and rings on line 2. If there is no answer on line 2 then the call goes to voice mail. The problem is that the phone has to ring 8 times before customers can leave a message. How can I set the phone up so the customers only have 3 rings before the voicemail picks up?

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  • Anonymous Mar 14, 2014

    our phone rings 3 times and then it goes to voice mail. We want to increse the number of rings from 3 to a higher number of rings before it goes to voicemail.

  • Anonymous Mar 31, 2014

    Phone rings once and goes right to voicemail. This line does not have the "send all calls to voicemail" feature.

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It sounds like you are using a voicemail service from a provider, meaning you did not buy the voicemail system with the phone system. If you confirm, I can tell you how to fix this.

Posted on May 13, 2008

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This happens when the number of rings to answer of the provider voicemail is less than the number of rings to answer that the answer machine is set for. For example: if your provider voicemail rings to answer is set for 3 rings and the answer machine is set for 4 rings then the voicemail answers before the 4th ring, therefore the answer machine will never get a message. I would call the service provider's customer service number and request they increase the rings to answer above the number of rings to answer that the answer machine is set for. If you don't want voicemail to answer any calls(when your line is busy or when the answer machine is turned off) ask your service provider to disable voicemail.

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1 Answer

How do I reprogram the phone to ring when a new call comes in, default to a certain line, and show caller id when a call comes in.


The answer to the Caller ID question:
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The answers for the other 2 questions are taken directly out of the Partner ACS Programming Guide which is available for free download at Avaya's website.

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Again, depends on the system. For the Partner ACS:

1) Press FEATURE 00 at extension 10 or 11.
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next to the line or pool button:

? Immediate Ring - on steady

? Delayed Ring - flashes slowly
? No Ring - flutters quickly

3) Press the line or pool button until the button light shows the correct setting (the setting for the
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For incoming calls, the line selection (hunt sequence) is set by the local service provider). For outgoing calls....again....it depends on the system. For the Partner ACS:

1) Press FEAURE 00, SYSTEM PROG, SYSTEM PROG, CENTRAL PROG at extension 10 or 11.
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? Key Extension: Outside system lines, Left Intercom (the factory setting)

? Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory

setting), Pools 881-883, individual lines


For each button pressed, a display similar to the following appears:

Automatic Line Selection


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6) Press CENTRAL PROG and enter a new extension number, or exit programming mode.

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1 Answer

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