Question about Canon Pixma MP500 All-In-One InkJet Printer

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Scan Not Working

No matter what drivers I seem to download, I can't get my scan function to work on my Canon Pixma MP500. Any ideas???

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  • seahorselim May 07, 2008

    i have the same problem. i can use the copy and the memory card function but not the scan. i don't understand why. any solutions?

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Me too, copy and works fine. When the printer starts up I can see that the scanner moves, the green light is there - all i can see is that maybe it is vista or that i didn't run the set up cd completely. But I put the instillation CD in again and went to http://www.canon.com.au/vista/ and downloaded their driver - now it works fine

Posted on May 13, 2008

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Canon pixma mp500 will not scan a document. My ink is low but that should not matter, I just want to scan a document to PDF.


Same Problem - Had nothing but issues with Cannon - Very hungry on ink as well :( Still not as bad as HP

Aug 18, 2010 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

My Canon PIXMA MP500 won't scan.


I would download the drivers from canon at link below. They have the latest software. There software should get your scan up and running. Here is the link just choose the operating system that you have.

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=2610&modelid=11995#DownloadDetailAct


Good Luck

Oct 06, 2009 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

I lost my cd for pixma mp500 and want to be able to scan. I can print docs but not scan


the reason for this is the windows xp or vista operating environment, installed basic legacy support for your device. allowing only normal level functions. higher level functions require the software's api calls to be installed threw their software. you can get them at

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=11995#DownloadDetailAct

the above url will take you to the download page after you select from the drop down list your operating system.
Good luck. and thanks for using fixya

Oct 01, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Won't scan


The scanning feature is much more sensitive to connection signal strength than the printing function. Make sure the USB connection is firmly in place on both the computer and the MP500. If this doesn't fix the problem I would try a different 6 foot length USB cable.

Jul 22, 2009 | Canon Pixma MP500 All-In-One InkJet...

2 Answers

Scanner won't work


If you are using a wireless connection, your scanner will not work.  I was told the printer does not have the capability to scan wirelessly....prints wirelessly, wont scan

May 11, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Can't get it to scan


The scanner part of the MP500 uses a different program to the printer driver...

Recommend you go to the Canon website and download the Navigator software for your printer model.. Install and then run it... This program is what you scan from... or any other TWAIN compliant (compatible) program.

Feb 10, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Scanner stopped working with new computer


Windows Vista. You now have to have the drivers for the VISTA OS . Here is your models support page to download the drivers form CANON..

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=11995

Dec 31, 2008 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Canon Pixma MP460 problem...cannot scan


i was told that the printer needs to be directly connected to the imac (not airport) for the scanner to work.
i have the same issue w/ the airport extreme.

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