Question about Office Equipment & Supplies
2 things to try. First, turn the machine off and pull open all the paper trays. Just pull them out about 6-8 inches, turn the machine on with the paper trays pulled out, then one at a time push them back in.
If that doesn't work, then with the machine on, there is a cable that runs from the scanner to the processor. Looking from the front, its on the left side of the machine, on the back, it is a fairly large molex connector. Unscrew the two thumb screws, then unplug it and plug it back in with the machine ON. It will force it into a reset and may boot.
If neither of those work then most likely the software will have to be reloaded due to corrupted software.
One other note I found..
The problem is caused by a software glitch when Tray 1 paper size guides are set to an unrecognised size (for example, the rear guide at A4 and the right guide at 14"). This confuses the machine, which subsequently declares a system fault. This does not affect trays 2, 3 & 4.
SOLUTION: Fixed! Did not fix.
Check the tray 1 settings and ensure that both paper size guides are set to the appropriate paper size, then power off/power on the machine.
Posted on Apr 30, 2008
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Posted on Jan 02, 2017
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