Question about Office Equipment & Supplies
I had the same problem and went searching - all the feedback suggested that something may be stuck of blocking the paper path. Took the tray out, checked underneath etc - and yes - the problem was a couple of sheets of paper stuck inside. Was able to retrieve these by accessing them from the rear of the printer - and when plugged back in it started up ok!
I believe the cause here was that a print job was sent to the printer while it was also being used to copy stuff - though i cant be sure of this. Either way, it was a blockage that cased the problem.
All the best - JB
Posted on Mar 26, 2009
Usually it is a paperfeed error, but...we found that lubricating the gears helps out a lot. also check your infra sensors if it's lodged with ink or something. some contact cleaner on the sensors should fix your problem. cheers!
Posted on Oct 30, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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