I have a 2420 that prints high volume each day. It has held up well for us and I have been cleaning the printer's cavity on a regular basis. I have noticed that it is now printing a wide line down the left side of the page. It looks like it's from a roller. I've seen this before, but just took the printer out and replaced it. Does this sound like it needs a new fuser?
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Run a "half test".
Put paper in the manual feed tray(tray 1).
Watch the paper. When it gets about 1/2 way into the printer, open the top cover.
Remove the toner. Look down at the paper. Do you see the "usual" line?
If yes, replace the toner cartridge.
If no the fuser is probably bad.
I would love to see what the page looks like because I am sure that the word "soiled" doesn't quite mean the same to me as it does to you. See if you can't attach a picture or scan of the soiled side, and also see if you can rub the toner off the soiled side of the page. Also provide tp/bottom/left/right half. Thanks.
It seems that the fuser film roller is damage and need to be replace. Only tecnichian can fix the problem because they will open the whole printer.Fuser film roller is color orange that u can see through. It is quite damage due to high volume of printing and this fuser film roller start to tear up from sideways. Or the black fuser roller is damage. Just try to clean this with alcohol and see if it works.
This is either a defect in the cartridge. Or a defect i the fusing unit. Try a different cartridge to see if it goes away. Most all print quality issues on HP's are from the cartridge. If the cartridge does not fix the problem then the fuser film is goin bad. You can replace the fusing unit or find a local guy that can do just the film. Much cheaper. If the line down the side kind of "rubs" off like the toner is loose on the page then it is definately the film.
Lines are usually caused by the toner cartridge or the fuser. In order to determine the cause you can replace the toner and see if the lines go away. If not then it is in the fuser assembly and you would need to replace the fuser.
I believe there are 3 possible causes for this issue; toner drum, fuser or transfer roller - more than likely I would dismantle the printer and check for lines on the fuser. But just in case remove the toner and carefully release the flap to reveal the toner drum - if that is scored and the lines correspond to those on the print-out thats the cause.
This issue can be due to fuser. I am sure you have changed the toner cartridge.
To confirm its a fuser issue, please perform the following:
1. Try printing a configuration page from tray 1, pull the top cover, as soon as the media is 60-70% inside the printer.
This would stop the paper before reaching the fusing assy.
2. Remove the paper and check if the line exist.
If exists, fuser is not faulty.
If it does not, then transfer roller, laser/scanner assy is faulty
- If fuser is faulty, perform the cleaning page as following
1. go to configure device > print quality > create/process cleaning page
perform cleaning page 5-6 times, however, if the line is due to fuser, then fuser needs to be changed.
HI there have you tried the toner cartridge as this could also cause this problem? Also change the transfer roller and are the bands going from left to right or from up to down. If the bands are left to right change both if up to down more likely to be the toner cartridge.
take out cartridge and look at roller on bottom of printer, clean with clean cloth and try, also there is a slit ( or hole on the inside ( put your hand inside and try to touch the top of printer there is a hole there where the images go to the laser clean with clean lint free cloth.