Question about Frigidaire ATF6000ES Front Load Washer

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Frigidaire Front Load Washing Machine: Model LTF2140ES3

I own a Frigidaire Front Load washer, Model # LTF2140ES3. I have owned it for less than two years now. I have the same problem so many do with the rubber ring (that keeps the water from leaking during the wash cycle) retaining water after the cycle is finished, leading to mold and mildew growth. I have taken some of the advice I found on this site, and use bleach and other cleaning agents periodically to help reduce that awful stench it leaves on my clothing. However, this seems pitifully inadequate, and quite the pain in the rear. I have four young boys, and do laundry constantly, and the occasional cleaning with bleach just doesn't keep up. Before I know it, I get loads out of the dryer that reek (you can't always tell until AFTER you dry them, then you can smell the stench once it starts heating up---terrible!)

Aside from having any remedy from the company itself (has anyone had any success with that??) I am looking at other options to make the washer I have work better. What would you say to this: Suppose I drilled small holes in the bottom of the rubber ring, in various places, similar to the ones that are already there, to allow for the remaining water to drain properly. Obviously it would "damage" the seal where I drill the holes, but would it cause any damage to any other parts of the machine? I assume that since it already has existing holes and appears to be one piece, it would be all right to drill more and allow it to drain back into the tub or wherever the other holes drain into.

But you know where assuming gets you..............

Do you see any contraindication do trying this?? Or maybe you have a better suggestion? The periodic cleaning isn't working, and I DO keep the door open. I am quickly becoming frustrated enough to consider spending more hard-earned money on a new washer that doesn't leave my clothes smelling like the dog wore them all day...................

Thanks!
~Rebecca

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  • 27 more comments 
  • Anonymous May 04, 2008

    I own the affinity frigidaire frontloading washer.  I'm having the same trouble with the rubber ring.  Lots of mildew that obviously makes my clothes have an awful smell.
    I try to  clean the rubber, but it is stained with mold and mildew so bad that I'm unable to clean it all.

  • Iowa Marge May 15, 2008

    yes, I have that same problem. My washer always smells terrible. I had been told about Maytag making a recall on a washer they had that was retaining water in the seal also. That is how i came upon this hoping I would find a recall that fridgidare had out there. The other brands of appliances that I have have a list of recalls listed on their website, but I can't seem to find one on my fridgidare washer. A solution to this problem is becoming a must.

  • Sam Am I
    Sam Am I May 21, 2008

    I agree with the IFIXALL guru........let's all make some noise to the company, and see what gets done. I have called Frigidaire (and their parent company as well) before, to no avail, but if we all chime in and let them know this is NOT acceptable, that they MUST repair or replace a faulty design our hard earned money bought in good faith, maybe if enough of us make enough racket SOMETHING will change. CALL them, call today, and call tomorrow, call every single day if you have to.......maybe once enough people pester them they will realize this isn't something they can sweep under the rug.

  • Anonymous May 28, 2008

    About every two weeks put a full cup of bleach by itself on the soak cycle. Be sure to wash whites the next load in case there is still bleach in the machine.





  • Cgrannie Jun 04, 2008

    I have the affinity washer and am experiencing mildew on the rubber ring seal. Is there anything I need to be doing? I bought the floor model from Lowes and it was missing the instruction manual.

  • Cleanclothes Jun 09, 2008

    Ok, I just discovered the lurking and invisible smell issue as a mold on the rubber and with my still bleach smelling hands, came to the computer to see if this could be a problem with other Fridgidares!

    WELL, obviously it is a common problem. I plan to contact the company tomorrow and see what, if any accommodations can be made. I too have children and mold is an unacceptable "problem" that should not be left unresolved. Has anyone contacted Consumer Reports?

    HB


  • Anonymous Jun 18, 2008

    I have the same problem it holds water in the gasket! My washer smells and so do my clothes!!

  • Anonymous Jun 25, 2008

    We have a Frigidaire front load washer and it smells. I have pulled back the rubber ring to clean with bleach and it still smells.

  • Timicurt Jul 13, 2008

    Ihjave the same mold problem. I even put straight bleach on the rubber, but the black mold stain is still there!

  • Anonymous Jul 19, 2008

    Same problem. Bought it just a few months ago. STINKS !!!!

  • Anonymous Jul 26, 2008

    This is so frustrating!!! How can they continue to sell a product that they know does not perform properly? I thought that the mold/mildrew was because I didn't know to leave the door open, but from what I read other owners who did leave the door open are having the same issue. I wish all of you good luck- I have tried everything to get the smell out, bleach, vinegar, even vodka (anything was worth trying). I even contacted the company and all they suggested was to clean it monthly with a product called "stay fresh" and I can not find it anywhere, not even on line.

  • paintpro1 Aug 17, 2008

    Yes I have the same problem with this washer how safe is this mold it is producing i have for children and are they getting sick more often because of this mold issue should this be investigated to see if there is a possible law suit for this deffect on the washer sincerly another person whop spent there hard earned money on a fridediare product having faith that i was uppgrating to a better washer when the other was better and did not riun clouse or jepordize my childrens health paintpro1@sbcglobal.net Martin Croake I have now idea what steps to do to resolve this problem i used the bleach method it does not work

  • Anonymous Aug 27, 2008

    I am having the same issue my washer is a year old to date. So depressing! It still isn't even paid off yet!

  • macdex Sep 14, 2008

    Yes!!! we had the same the same problem.!! The water would not drain and the drum would not spin, plus the odor problem also. We bought our initial machine back in 11/2006 and then bought the updated model LTF6700FS thinking it was just fluke in 4/20/08. We bought the extended warranty just to cover another possible breakage. Since we bought the machine, it has stopped twice and we call the authorized dealers to fix the issue. The first repairman stated that it wasn't cover under the original warranty, even though we it stopped working within 2 months of buying the machine. The repairman also stated that it was the third call for just that day for the same issues with the same model. He repaired the it for no charge but warned us that it would happen again, and that it was a manufacturer design flaw. August 2008, it stops draining and spinning again. We call Frigidaire to get a service person out to inspect the same machine. The initial repairman said that he would have to come back and check to make sure that the repair was covered by the warranty. He called back the next day and said that it was not. My husband called Frigidaire's main customer service and again, not covered by the warranty. No avail, even if other consumers are having the same issues. We called Lowe's who covered the extended warranty and they too do not cover since the initial warranty has not expired. We are so frustrated with this company! Two washing machines in less than two years!!!

  • Anonymous Nov 13, 2008

    water will not come out of machine



  • ebaaay Nov 23, 2008

    I, too have the frigidaire front loader, & black mildew all on the bottom ring,..& I leave my door opened after each use..

  • Anonymous Nov 24, 2008

    we have the same problem. and we all have rashes and are constantly sick with eye/ear/nose infections. not to mention how bad our clothes smell. and we thought we were doing a good thing for us by purchasing this machine.
    we need help! the people at frigidaire have little to no advice on this. how can this many people have this problem and something not being done. i am contacting a lawyer. this is absolutely crazy.

  • jlsymons66 Nov 25, 2008

    I have the same thing. I have black mold around the rubber ring in the washer. I have tried scrubbing it with bleach, run the washer with the hot water and nothing but bleach. We still have the smell, un top of that we seem to have a cold that won't go away, I wonder if it's connected.

  • Anonymous Jan 17, 2009

    black mold and smell that lasts on clothes after they are dry.

  • Anonymous Jan 17, 2009

    we have had ours for a year and are having the same problems!

  • lipinskirl Jan 19, 2009

    Having the same problem I blamed my wife for a while thinking she was just leaving them in to long before drying them but I tried several times myself and got the same smell. Im in for the law suit. This was an expensive machine and cant afford to get a new one.

  • fonfon 2 Jan 19, 2009

    Disgusting front load mold problem, should have bought a top load, they are less expensive anyway. I would like to have my money back and fresh smell clothing. I have done everything to get rid of it, direct bleach, load with bleach, tablets, leave door open...... on my knees to wash that dang thing and burn my hands with bleach

    what a pain...

  • leslazarski Jan 30, 2009

    I have a Frigidaire Front Load washer that is 2.5 years old, Model # FTF2140ES3 (I am in Montreal, Canada) The Electrolux customer service, was not helpful-she said she never heard of the problem. She gave me a ph # to have a repairman come out and look at it. I spoke to a very kind lady at the repair center and she knew exactly what the issue was. Door needs to remain open and you need to wipe out the excess water that collects in the rubber gasket. She recommended the gasket be replaced ($150 not including labor) since the spots won't come out and it will eventually crack and leak.

  • rsvohs Feb 13, 2009

    I have the same issue. Fridgidaire Front Load Washer. The smell sucks but if you do all the above, use fabric softner and dry right away it is okay. Our problem is black lines on all of our clothese. From the mold that builds up in the ring. We find it all of the place on my nice work shirts and pants and it is embarrasing let alone expensive. Email me if anything comes up of the lawsuite (all I would want is a new ring that fixed the issue).

  • Anonymous Feb 15, 2009

    I have the affinity and have all the same problems!!!
    The smell the mold,not spinning and also had two control panels
    replaced. I also had the water pump replaced and the machine is
    only two years old. I tried the affresh tablets but they only last
    for a little while and then the smell is back.

  • cmcmcl Feb 28, 2009

    i have the same problem. Spoke to Fridg customer services today -
    this, in part, is what I was told -
    1. the company is totally aware of the problem but has declined to recall the machine.
    2. that if I went to the BBB webpage, I would see that the BBB has sanctioned Fridg's stand on the problem. I did check the BBB site but could find no such thing.
    3. that the MACHINE doesn't have a mold problem, that have a mold problem, because I am not taking proper care of it - i.e. cleaning that rippled rubber gasket each time I use the machine. Rubbing a dry cloth around a circle of rubber is one thing -- sticking my hand an inch or 2 deep into rippled rubber results in having water spash onto my face, and not getting all the water anyway, as it hides in the ripples of rubber.
    I said that this is not a typical maintenance regimen for an appliance - that I am too old to bend down everytime to do this, and I asked if they would recommend formally that I wear a surgical mask and goggles to keep water inside rubbery rubber from splashing onto my face and into my eyes - because that's what rubber does - it sends water jetting through the air!
    4. that I need to keep the door open at all times -- the door opens right inside the entry/exit door from my garage. If someone enters from the garage carrying packages, then can crash into the open door and plummit over it -- it's dangerous.
    I was getting nowhere with my complaint until I said that I was going to put my machine on the curb with a huge red X painted on its side and a warning to anyone who might be tempted to take it - " this is a hazardous waste site, a health hazard, filled with mold, and this is what you get if you buy the FRIGIDAIRE brand."
    after a 65 minute call, I did finally get an agreement to send me a replacement gasket -- and as I have an extended warrantee with Lowe's, I will call them for the labor.
    this isn't entirely satisfactory to me, as I was told that I would have to be diligent about keeping up with the routine maintenance schedule for sticking my hand into the deep folks of a rubber river to dry it out.


  • Jenniferadia Mar 03, 2009

    I found this site because my washer won't drain. I cleaned out the hose and water is going through fine. Ran another load and it won't drain. My husband lost his job Friday and I can't even afford the laundry mat. Please help. Is there anything else I can do to fix it? Or anything I can try. I also have the mold issue. It's horrible and I have a daughter with asthma and all my kids are always sick too. The smell is awful and I clean it all the time. I just want it to work. Jenniferadiaz@yahoo.com

  • Anonymous Mar 13, 2009

    I have the same problem with my front loader. black mildew spots and some times I have problems with the spin not getting the water out.



    The model number on mine is FTF2140FS1

  • cmcmcl Mar 20, 2009

    I have good news in that I got Frigidaire to agree to replace the rubber molding or seal -- it took a very long and unrelenting (but polite) commitment on my part to get the customer rep to agree to it, but she finally did.
    Fortunately I had an extended Lowe's warrantee so the labor was "free" --
    The new one, interestingly enough is made differently -- it just has one "rut" and not a bunch of "pleats" inside the rut (sorry I don't know correct terms), so it's much easier to clean with a cloth. AND it has holes in the rubber so that the water is less likely to sit and turn into mold, though the holes are placed in a way that I have to manually hold back the seal to give the water a slope so that it does drain into the holes.
    The new part would have cost $150 if I hadn't been so unrelenting in my effort. The customer rep even told me that the replacement would be exactly like the old one - because, of course you know, the company says there's no problem, so if there's no problem, why change the design? Imagine my surprise to see that indeed the replacement IS quite different and has obviously been redesigned to remedy to some extent the problem with the original one.
    SO if you have a policy or don't mind paying for the labor and if you can maintain a calm but demanding dialog with the consumer relations person, you may get the problem resolved - at least partially (since neither my husband nor I am convinced that the new seal is a total solution)


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We've had our Frigidaire front load washer for 6 years now, and until about 2 months ago, it smelled absolutely horrible. I tried the things I was told to do....hot water/bleach cycle, wiping the slime from the rubber seal, and leaving the door open....it didn't work.

I was told about Norwex laundry detergent - Norwex is a company which produces green cleaning products - the detergent is a quickly biodegradable, highly concentrated powder, and all I need is a 1/4 - 1/2 teaspoon per load. After about one week of using the Norwex detergentI noticed that the smell was completely gone and hasn't returned, even with the door kept close in between loads! Also,the gross slime that used to collect in the rubber seal is no longer a problem.

I don't know why this detergent fixes the smell problem, but I've talked with others who have had the same great results with it - their smell issue was solved.Perhaps it's because it contains no animal fat products? The HE liquid detergent produced the worst smell and mildew issues for me.

Another benefit of the Norwex detergent is how economical it is - it comes in a2kg bag for about $25, and in a front load machine you will get approx.800 loads from it using the above mentioned quantity/load which is great as I have 4 little ones and am constantly doing laundry. It's really an amazing product! You can buy it online - www.Norwex-Healthy-Cleaning.com is a great site to buy from.

Posted on Apr 18, 2009

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Not sure whether this post should be in the "i have this problem too" area or the "i can fix this problem" -- but since my problem has been partially resolved, I'll post in the fix it area.
after a very long and tenacious phone session with customer services, I did get my agent to agree to send me a new seal.
Since she had maintained that the problem was NOT the seal but was with my housekeeping skills (!), it took a great deal of patience balanced with tenacity to get her to agree to this.
Since she would not admit that there was any problem with the seal, she told me that the replacement would be exactly the same seal. Imagine my surprise then, when it arrived and was designed quite differently. Instead of a pleated compartment, it's just one continuous "rut" that has to be cleaned out - and that makes it much easier to clean. AND there are holes inside the "rut" that theoretically should help the seal to drain better - but the holes are placed in such a way that you have to use your hand to create an incline for the water to drain back a bit in order to optimize the draining feature.
I fortunately had a service contract so with the seal being free (cost was $150 if I had agreed to pay for it), this didnt' cost me anything.
BUT, it was clear that the "party line" with the company is that they don't acknowledge that there is a problem with the seal, so they are not going to agree to replace it without some determination on the consumer's part. Feel free to quote me here if you decide to push the issue with Frigidaire.
I still don't believe that an appliance meant to be a convenience should require so much work -- if this seal doesn't do the trick, I'm thinking of buying a wash board to do my laundry - it might be less work than cleaning that seal every time!

Posted on Mar 20, 2009

  • cmcmcl Mar 20, 2009

    I forgot to mention that I am still considering action against the company via local tv or newspaper consumer advocates.
    Before the old seal was removed, I took photos and also made a narrated video that showed the mold, the standing water, and the gook inside the groove of the seal. I demonstrated in the video the strength and dexterity it took to get a cloth inside that small space, the way water would splash up into the air when I would pull the rubber back, the tightness of the space, etc.
    Since I did, in the mean time, get the customer rep to agree to replace the seal free of charge, I didn't use the photos, but if you don't get the same satisfaction that I got when you call customer care, do take photos and mail them to the company and/or your local consumer advocacy agency.
    I also reported the problem to the Consumer Product Safety Commission - since I believe that mold in standing water and in towels and clothing can't be a safe or healthy thing.


  • slnrd Mar 20, 2011

    I had the exact same experience initally when I purchased the washer from Lowe's in 2006 - the rubber seal was always full of water after every wash. A repairman came out (under warranty) and he looked into the pleated rubber seal issu. I was initially told to sop up the water after each use and leave the door open.

    Hogwash for a variety of reasons including danger to children, but I digress. Fortunately, the repairman obtained and installed a new seal at no charge and yes, the new seal had a channel (no pleats) AND drain holes. Obviously, Electrolux KNEW this was ab issue very early on since they already had a new seal design.

    I bought the Frigidaire as I was under the impression it was still a general Motors company. I'll never buy a Frigidaire product knowing that it's actaully Electrolux.

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Cloggie45 is an a$$. ******* and get a life comment on something that will help someone not you opinion.

Posted on Sep 05, 2009

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I have the same problem of water retainage and smell. I agree with IFIXALL that a class action law suit like that on Maytag Neptune should be considered.

Posted on Jul 19, 2008

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Same problem here. Frigidaire front loader. Disgusting mold issues. Purchased at howards appliances. I even have an extended warranty. They are trying to tell me the rubber gasket is considered "cosmetics" how hard can i Laugh!!! what a joke. The front loader manufacturers have been aware of this problem for years!!!!!! Does anyone remember having a mold issue with a top loader? Of course not. And why should we have to wipe up a gasket or any part of the machine after each and every wash. Obviously they know of this "defect" and do not want to do anything about it! I blame the manufacturer and retail stores for not issuing a stronger warning.

Posted on Dec 26, 2011

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Hi Everyone,

I am having the same issues as all of you! Calling them tomorrow and if they don't fix it, I will be more than happy to be a part of the lawsuit. My email is jessicamae21@yahoo.com if anyone has any information regarding the lawsuit.

Thanks!

Posted on Sep 19, 2008

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I don't think this mold and smelly condition is unique to any brand of front load washer. I first heard of it before I purchased my Frigidaire, from my best friend who owns a Bosch. My sister has since purchased an LG model and has the same issue. In some of the paperwork that I do have (missing the operator manual) it tells you that it will happen and to leave dispenser and door open when not in operation. That doesn't look great but, whateva, I'll just close the door to the laundry room.

Posted on Sep 18, 2008

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We purchased the LTF2140ES3 for all of the same reasons, energy savings, water savings and wash efficiency. In the past several months we have noticed the foul smell in the clothing, as well as other people around us have noticed! My wife changed detergents a few times thinking that may have been the problem. It did not help. I was actually searching the Internet for the Spin and No Drain issue I am having with machine and came upon this page. I can't believe that after paying so much for a highly recommended machine only to have these types of problems. Also, my kids, wife and I have been having skin irritations and rashes, headaches, and other flu like health problems. Anyone else having any of this too? Who would have connected the dots to realize the foul stench odor was coming from the washer mold and mildew buildup. I have not contacted Frigidaire as of this writing, but will do so Monday. I am open to a class action law suit only since most Consumers will only try to solve this problem by changing detergents and not realize it is the washer itself. I will be contacting the law firm Monday as well. My email is george@rglsales.com

Posted on Sep 14, 2008

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There is obviously an issue with this design in that must have a water tight seal between the door and the tub area and yet when it pumps water out to drain.. some water remains in gasket nooks and crannies. This problem is not unique to one manufacturer and yet the problem exists with no known solution. I have used AFRESH tablets ( purchased at Home Depot) and they do help a little but not for a prolonged period of time. I believe that all the suggestions stated in the previous correspondence will help ( wipe the gasket, use bleach to kill off mold etc) but in my opinion, the best solution is to leave the door open for everything to air dry. A quick wipedown of the gasket would help this drying process and minimize the mold from standing water, The problem is a fundamental design flaw and we all end up having to live with it. It's sad that these manufacturers did not do their homework and address this at the design stage. ( I am reconsidering the use of a "solar powered clothes dryer"... I.E Rope between two trees.). Hang in there kids...

Posted on Aug 31, 2008

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Contact Mark Tamblyn @ 916-568-1100 or mjt@wtwlaw.com. He is supposed to be getting a class action lawsuit together. I just emailed him about the same problem with the same machine. I haven't checked out the firm, yet, but I am going to do some online research and see what I can come up with.

The main reason I was on this site is because my machine is not spinning right and won't drain. Have you had this problem? It seems like a lot of people have. If I had known this was going to happen, I would have stuck with my 20 year old Kenmore!

Posted on Jul 29, 2008

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This is all too much like the Maytag Neptune Issue,sorry to say alot of people are upset.Contact the manufacturer ASAP ,there may be a class action law suit if this follows the pattern that is emerging.The answer to correct this HAS to come from the manufacturer not from a service tech out on the field,otherwise I would be telling you now.

Posted on May 21, 2008

  • Archie Ferrarini
    Archie Ferrarini Jun 25, 2008

    Just leave the door open . Water evaporates & mold is gone .

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Tssk tssssk, why oh why is this going on?
A foul smell in your machine? Have you checked your water source yet?
Why always blame it on the people that make the machines? In Europe they have these kind of machines for ages already, and nobody has a complaint. So why al of a sudden it seems to be a problem on the American continent?
Ah, wait, lawyers have to live too I think. What a ******** al this. Get a cloth and wipe the rubber once a week or so, tjezus, how difficult is that?

Posted on Aug 29, 2008

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