Question about Philips GoGear HDD6330 MP3 Player

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Not holding a charge - Always displays "BATTERY LOW"

My GoGear won't hold a charge first of all. Secondly when I plug it into the cable it just displays an empty battery with the words "Battery Low". I have tried the Volume + and Power reset trick, but to no avail. I have also taken it apart and looked at the innards of it; the circuit board looks fine, no bulges leaks or smells coming from the battery, all the cables and ribbons are in tact.. this is driving me crazy to be honest with you. I blew $300 on this instead of an IPod because it was alot more user friendly (or so I thought) and it definitely looks cooler... I called Philips and they want to send me an 8GB player in replacement, which is cool, but I like the HDD6330/17 I have better.

If there is ANYONE who can help me I would really appreciate it. I'm willing to talk over the phone and/or paypal compensation if it works.

Thanks!

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Use a circuit tester to see if there are any dead circuits in the motherboard - there will be no APPARENT physical damage. You are right that 8GB is a raw deal. Unfortunately, Philips does not mke a 30GB any longer. Usually, holding no charge is a hardware issue - you tried all of the "soft fixes" that I would have tried. I Everyone is finding out that Mp3 players just do not last that long 2-3 years max. Too bad for us.

Posted on Jun 01, 2008

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My philips gogear vibe wont turn on


Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip,

if you're device isn't working properly or there's a frozen display.


Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off.


If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.


Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager."


This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button.


Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode.


Click the "Repair" button when it appears on your computer, then folow the steps to fully recover the GoGear.


Properly disconnect your GoGear from your computer and restart the device.


Recharge your device if your GoGear dies suddenly while playing.

Connect the GoGear to your computer via the supplied USB cord.


Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on.

This will begin the charging process of your GoGear.


If recharging doesn't work, the battery may need to be replaced.

Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.


hope this helps





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1 Answer

My volume button broke


1 Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip, if you're device isn't working properly or there's a frozen display. Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off. If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.

2 Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager." This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button. Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode. Click the "Repair" button when it appears on your computer, then follow the steps to fully recover the GoGear. Properly disconnect your GoGear from your computer and restart the device.

3 Recharge your device if your GoGear dies suddenly while playing. Connect the GoGear to your computer via the supplied USB cord. Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on. This will begin the charging process of your GoGear. If recharging doesn't work, the battery may need to be replaced. Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.

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Gogear RaGa 4gb will not charge


I have The Same Problem With My I Use A Use And Plug it Up To The Computer I use The Wall Charger To But It's Not Charging, I Don't Know What To Do? Can Anyone Help Me?

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My philips gogear 4g is pluged in and works but when i unplug it it says low battery and shuts off immediatly it has been left on for 4 hours now trying to fully charge it will not charge is the battery...


If the media player battery is more than 3 - 4 years old then the battery could be worn out.Rechargeable batteries have a finite number of charge and discharge cycles andwill lose their charge capacity over time, i.e. won't charge to 100% andgradually the charge reduces until the battery won't charge up at all. OR Thebattery shows a 100% charge but when the adapter is disconnected the batterydrops off to zero capacity in a very short time. If the battery drops to anunacceptable charge level then the battery needs to be replaced.

Aug 26, 2011 | Philips GoGear ViBE Digital Media Player

1 Answer

I was charging my media player and now it is stuck in charge mode?


Hi,Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip, if you're device isn't working properly or there's a frozen display. Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off. If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.


Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager." This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button. Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode. Click the "Repair" button when it appears on your computer, then follow the steps to fully recover the GoGear. Properly disconnect your GoGear from your computer and restart the device.


Recharge your device if your GoGear dies suddenly while playing. Connect the GoGear to your computer via the supplied USB cord. Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on. This will begin the charging process of your GoGear. If recharging doesn't work, the battery may need to be replaced. Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.


Good luck.

Mar 11, 2011 | Philips GoGear ViBE Digital Media Player

1 Answer

Wont charge


There should be a small reset button next to where you plug the USB cable in to the device. Use a paperclip end to depress it. Hold it in for 15 to 20 seconds and then release. If still a no-go. Hold the reset button in until you see a reaction on the display. Go luck.

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-Tha Mp3 Doctor

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1 Answer

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Try this:
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If this does not work, the GoGear is toast, call 1-888-PHILIPS and see if you are still in warranty

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6 Answers

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Here's a better solution - no offense, silly girl. First, find out if the computer will recognize the GoGear when you plug it in. If so, then use the Repair function in the Philips Device Manager.
If the computer doesn't recognize the player: Disconnect the GoGear from the computer, and turn the player off. Hold in the volume + button and continue to hold it as you re-plug the GoGear back into the computer. After 45 seconds to one minute, Windows will go into recovery mode and resucitate your player.

Also, the number for the Manufacturer - Philips - is
1-866-PHI-LIPS (or was it 1-888? - one of these is an adult line, the other is not) :-)

-Tha Mp3 Doctor

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