Question about Philips GoGear HDD6330 MP3 Player
My GoGear won't hold a charge first of all. Secondly when I plug it
into the cable it just displays an empty battery with the words
"Battery Low". I have tried the Volume + and Power reset trick, but to
no avail. I have also taken it apart and looked at the innards of it;
the circuit board looks fine, no bulges leaks or smells coming from the
battery, all the cables and ribbons are in tact.. this is driving me
crazy to be honest with you. I blew $300 on this instead of an IPod
because it was alot more user friendly (or so I thought) and it
definitely looks cooler... I called Philips and they want to send me an
8GB player in replacement, which is cool, but I like the HDD6330/17 I
If there is ANYONE who can help me I would really appreciate it. I'm willing to talk over the phone and/or paypal compensation if it works.
Use a circuit tester to see if there are any dead circuits in the motherboard - there will be no APPARENT physical damage. You are right that 8GB is a raw deal. Unfortunately, Philips does not mke a 30GB any longer. Usually, holding no charge is a hardware issue - you tried all of the "soft fixes" that I would have tried. I Everyone is finding out that Mp3 players just do not last that long 2-3 years max. Too bad for us.
Posted on Jun 01, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip,
if you're device isn't working properly or there's a frozen display.
Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off.
If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.
Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager."
This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button.
Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode.
Click the "Repair" button when it appears on your computer, then folow the steps to fully recover the GoGear.
Properly disconnect your GoGear from your computer and restart the device.
Recharge your device if your GoGear dies suddenly while playing.
Connect the GoGear to your computer via the supplied USB cord.
Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on.
This will begin the charging process of your GoGear.
If recharging doesn't work, the battery may need to be replaced.
Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.
hope this helps
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