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The caption wont turn off and there is a black box around the screen that only leave 1 inch of the picture

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Ok had to post this one with reference to the above problem

SOLUTION ... with tv on and box on ( be in cable mode) press MENU on cable remote ,press power button, press menu again, look at screen and where it says caption make sure it is disabled
Mine was enabled ... change it and problem fixed ... I spoke to comcast finally after trying all day and they confirmed that with their new down loads to box it triggered the CAPTION to be ON

Posted on Nov 02, 2008

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