Question about Microsoft Xbox 360 Console

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Scratching discs my sons xbox 360 has started scratching his discs and has already ruined 2. the console is not moved at all whilst games are playing.

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  • wildcat69 Apr 29, 2008

    thank you so much guys for your quick response, I phoned microsoft this afternoon and as its 1 month out of waranty It will cost me £65 to get it repaired. at just over a year old I am not happy it has done this but hey thats microsoft for you, the games it damaged although made by microsoft are also not listed in the replacements

  • matthew gollings Oct 20, 2008

    xbox 360 has scratched 3 of my favorite games

  • JB_93 Dec 29, 2008

    I got a refurbished console from MS/Xbox to replace another console that had the RRoD error. It scratches my disks, freezes, gives dirty disk error, unreadable disk, the disk tray often sticks, also gives errors about 'region' ….. I don't think Microsoft/Xbox will replace it even tough it was something they sent to replace another failed unit (RRoR).



    Faulty consoles ****! This is my fourth console to fail (I had 3 RRoD errors). GRRrrrr. I wish MS would care more about the quality of the Xbox 360 consoles. Yeah...they extended the warranty for RRoD- but what happens when the replacement systems fail?



    My console is always properly ventilated, it is never moved while on, I set it up the way they say to ... so what's the problem?

  • Anonymous Mar 25, 2014

    son was playing his last night and his sister moved the console, game quit playing , threw up a code for dirty or scratched disc. do i just need to get the game resurfaced?

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Yea, like rookie said, you will have to send it in. If your console is under warranty, then it will be for free, if it is not, it will be about $120. You can also send your console to irepairsquad.com. They are also very good.

Posted on Apr 29, 2008

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U need to send ure xbox back to microsoft because the laser will be damaged and carry on scratching games thank u

Posted on Apr 29, 2008

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2 Answers

Saints row 2 keeps freezing just after the disclaimer bit on loadup y'know where it says loading etc and it freezes on 5% and then i have to shut the xbox off please help its the one game my xbox wont run...


The driver on your xbox could be corrupted or the disc's are too scratched, Try getting the discs buffed out. Sorry to hear.
Hope this helps ^^. Please dont forget to rate, Thanks

Mar 03, 2010 | THQ Saints Row 2 for Xbox 360

2 Answers

My xbox fell standing up and my game said when i turned my xbox back on the game can not be read


Check to see if there are any scratches or laser burn marks on the discs. Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating “Disc Read Error” or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that Xbox owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.
Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but professional disc repair services is normally required to restore disc laser burn damage back to "As Good As New Condition".

For further help on Xbox & Xbox 360 disc repairs, visit:

www.discREPAIR.ie

Check the “More Info” & “FAQ” Sections for further details on disc repairs and related matters.


If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair.
You should contact Microsoft for assessment and guidelines.

Hope this Helps!!

Feb 16, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox360 seems to be scratching discs


Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but professional disc repair services is normally rerquired to restore disc laser burn damage back to "As Good As New Condition".

For further help on Xbox & Xbox 360 laser burn disc repairs or to get discs professionally repaired, visit:

www.discREPAIR.ie

You can send your discs off to this Disc Repair Service and the discs shall be sent back as good as new.


If this is happening consistently without any knocks or movement of the console, I would contact Microsoft for advice on your games console.

Jan 11, 2010 | Microsoft Xbox Console

1 Answer

I have had my Xbox 360 console since christmas 2008. To date i have had 3 games damaged whilst running in the console. The games simply freeze. When i eject the discs, they have a perfect circular scratch...


Thats when the lens scratches the disc, tends to happen if xbox is moved while disc is running, it happened to me.

Try putting the xbox lying down or standing up to see if the problem changes.

Apr 07, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 arcade


I would defenetly take it back to the store becase it can be a problem with the dvd drive. if this is the case it will keep scratching the games.

Dec 27, 2008 | Microsoft Xbox 360 Console

2 Answers

Xbox360 defective and ruined games.brand new console and games.


Hello.

Xbox DVD-Drive's often scratch circles into your discs and some even got malfunctioning lasers that will burn rings into games.
To prevent the circular scratched from happening avoid moving your console at any time while it is running however it often also occurs just in regular use especially for older consoles with Hitachi or Samsung drives.
As far as I know Microsoft replaces discs that were clearly damaged by a console free of charge, at least here in Europe they do.
Try calling Xbox Customer Support and ask for a replacement it is worth a try for sure even if they shouldnt replace it they will at least give you a 1-month subscription for Xbox LIVE in exchange.

If you can get the console replaced as well depends on the support person you are talking to but usually they charge you for that if you want to fix the drive yourself, open up a PC drive and take the foam pads outs and install them in the 360 drive this will prevent the discs from getting scratched they just didnt use these pads in the Xbox for some reason which led to these problems...

I hope this helps and Good luck!

Kind regards,
Wilhelm@Xboxexperts.com

Dec 26, 2008 | Microsoft Xbox 360 Console

2 Answers

Disc scratching from xbox 360


A common problem that XBOX owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.


Laser burn, looks like complete or partial circular scratches around your disc, also known as “ring of death marks”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is usually required to repair any scratches or laser burn on discs. XBOX laser burn discs can be fixed!!!

For further help on XBOX & XBOX 360 disc repairs, visit:

www.discREPAIR.ie Get Scratched Discs Repaired Back to "As Good As New Condition".

Check the “More Info” & “FAQ” Sections for further details on game disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair. Check your garauntee and contact Microsoft for assessment and guidelines.

Hope this Helps!!!

Dec 05, 2008 | Microsoft Xbox 360 Console

1 Answer

Laser burn


Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but professional disc repair services is normally rerquired to restore disc laser burn damage back to "As Good As New Condition".

For further help on Xbox & Xbox 360 laser burn disc repairs or to get discs professionally repaired, visit:

www.discREPAIR.ie

You can send your discs off to this Disc Repair Service and the discs shall be sent back as good as new.

If this is happening consistently without any knocks or movement of the console, I would contact Microsoft for advice on your games console.

Sep 25, 2008 | Microsoft Xbox 360 Console

4 Answers

My xbox 360 game keep getting scratched when i play


http://www.llamma.com/xbox360/news/Xbox-360-Game-Disc-Scratched.htm

Jan 14, 2008 | Microsoft Xbox 360 Console

3 Answers

Put this in an xbox 360 console


Did you try using a cd lens cleaner in the XBox 360 dvd drive? Check the cds that they are not scratched, and you could have your son try the discs in another XBox 360.

Nov 06, 2007 | Microsoft Xbox 360 Console

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