Question about Dell 5100cn Laser Printer

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Error Message on Dell 5100cn

I am trying to print something in color and get the message "Load MPF" "Letter Plain 1" It's letting me print some stuff, but not color. Thanks, Melinda Printer has suddenly stopped printing - message Load MPF / A4 Plain 1/ 024-969

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Hello CAJ1,

Error Load MPF / A4 Plain 1/ 024-969 means there are no more A4 paper in the tray.

1. First of all, verify if there is any paper in the tray at all! (Don't worry, these things happen to the best of us:) Make sure you put the papers in the tray according to their sizes...eg: A4, Letter, etc.

2. Next, from printer properties, select the appropriate paper size - A4 when taking a printout.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.
If it hasn’t, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Apr 29, 2008

  • 3 more comments 
  • Swilin Sampson
    Swilin Sampson Apr 29, 2008

    If that doesn't work, try to cycle power off the printer:


    1. Turn the printer off.

    2. Wait ten seconds.

    3. Turn the printer on.
    Also make sure that the type of paper you are using is compatible with your printer.

    Cheers!
    IrishDruid

  • Swilin Sampson
    Swilin Sampson Apr 29, 2008

    HERE is an article from the DELL Tech Support pages regarding paper feed issues with the Dell 5100cn.

    Hope that helps!

  • Swilin Sampson
    Swilin Sampson May 01, 2008

    Just checking to see if your issue has been resolved… If
    you find that the solution/answer I provided led you to, or resulted in a fix,
    please close the ticket with a FixYa! rating under my solution.
    I
    would be very grateful for your show of appreciation.






    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 02, 2008

    Just checking to see if your issue has been resolved… If
    you find that the solution/answer I provided led you to, or resulted in a fix,
    please take a moment to close the ticket with a FixYa! rating under my
    solution.
    I would be very grateful for your show of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 14, 2008

    Is the issue resolved?

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Dear CAJ1
Please try the following

Select Start - (Control Panel) -
Printers and Faxes Go to File -
Server Properties
Set A4 as the paper size.

Lots of other things seem to be able to cause these errors so if this doesn't solve it, try the paper size in print preferences, and also look at the settings in the printer.

Regards
EngineerGR

Posted on Apr 29, 2008

  • T.M.
    T.M. Apr 29, 2008

    Just a note ..the (MPF) stands for the Multipurpose Feeder of your printer.





  • T.M.
    T.M. Apr 29, 2008

    Note 2: Also have you tried manual feed? Please try this as well.

    Regards
    EngineerGR


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Check the page setting in the printer as well as in the print dialog box in the, if the problem persists then you have to send it for servicing

Posted on Apr 29, 2008

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