Question about HP (dc197x) CD-RW/DVD-ROM Combo Drive

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Cd rom drive

I cannot view my cd rom drive in device manager. also when my laptop hungs i have to remove the battery to restart it again

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I cannot view the content in my cd

Posted on Mar 14, 2009

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2 Answers

Li1705 Amilo cd & dvd faults


Dear david read

Your dvd rom is read only,you need a dvd writer to be able to burn cd and dvd

Best Regards
Mazagange

Jan 06, 2013 | Fujitsu Siemens Computers & Internet

2 Answers

My dvd rom is not working becouse an error in driver HPDVDRAM GS30


Optical drives are more forgiving.
Make sure it has power (ejects). Check Device Manager in Safe Mode by pressing F8 during boot. Right click My Computer > Manage. Select Device Manager > View > Show Hidden Devices. Now delete all DVD/CD-ROMs and reboot. Windows will say "New Hardware Found" and install.

Dec 12, 2012 | HEWLETT-PACKARD HP ENVY 15 Series Notebook...

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Cd/rom drive


Don't know what Operating System you are using, but go to Device Manager.

[Win XP: Start > Right-click on My Computer > Properties > Hardware tab > Device Manager

Win Vista/ Win 7:
Windows logo button > Right -click on Computer > Properties > Hardware tab > Device Manager ]

In Device Manager click on the + sign next to DVD/CD-ROM drives.
Right-click on the Name of the optical drive. (CD/DVD drive)
Left-click on -> Uninstall.

A Microsoft 'Squawk Box' will come up, "Warning you are about to uninstall this device"
It is OK. Click on OK.

Close all windows, go back to your desktop screen.
Restart your computer.

[WinXP: Start > Turn Off Computer > Restart
Win Vista/Win 7: Windows logo button > Restart ]

When Windows FULLY loads you will see a pop-up out of the system tray, "Found new hardware device", and perhaps another one, "Found XXXX CD/DVD-ROM drive"

(XXXX being the manufacturer name)

Ya gotta love Windoze. Looses the address to drivers.

[Driver: Small piece of software that allows the Operating System to communicate with a device.

Optical drive is the device, do not know what Windows O/S you are using ]

If that doesn't do it suggest start looking for a replacement optical drive. An optical drive is a mechanical device. As such it has a 'Life Cycle'. Yours may be at the end of it's.

[ALL power removed. AC adapter (Charger), and Battery.
Turn laptop over. There is usually one screw on the bottom to remove, then the optical drive can be slid out. Need exact info post the laptop manufacturer, and model number. Model number is on the Bottom of the laptop. Product Number (P/N) for HP, and Compaq; in white Service Tag on bottom ]


Regards,
joecoolvette

Nov 26, 2012 | Toshiba Computers & Internet

1 Answer

Pc wont regcognise cd rom drive


loadTOCNode(3, 'moreinformation');
  1. Click Start Collapse this imageExpand this image vistastartbutton.jpg, and then click Control Panel.
  2. Click System and Security, click System, and then click Device Manager.

    Note If Control Panel is in Classic View, double-click System, and then click Device Manager.

    Collapse this imageExpand this image securityshield.jpgIf you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  4. When you are prompted to confirm that you want to remove the device, click OK.
  5. Restart the computer.
After the computer restarts, the drivers will be automatically installed
Windows Vista loadTOCNode(3, 'moreinformation');
  1. Click Start Collapse this imageExpand this image vistastartbutton.jpg, and then click Control Panel.
  2. Click System and Maintenance, click System, and then click Device Manager.

    Note If Control Panel is in Classic View, double-click System, and then click Device Manager.

    Collapse this imageExpand this image securityshield.jpgIf you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  4. When you are prompted to confirm that you want to remove the device, click OK.
  5. Restart the computer.
After the computer restarts, the drivers will be automatically installed.
Hope this helps

Dec 09, 2011 | Computers & Internet

1 Answer

I'm Cambodian customer for sony VGN SR25G. now I cannot see the CD Rom driver in window explorie please help me thanks in advance


Go to Device Manager. Uninstall the CDROM.

Vista:
Start>Control Panel>System Maintenance>Double-click on the Device Manager icon.

XP:
Start>Right-click on My Computer>Left-click on Properties>Left-click on the Hardware tab>Device Manager

In Device Manager left-click on the + sign next to - CD/DVD-ROM drives.
Right-click on the name of the CD/DVD drive.
Left-click on Uninstall.

Windows will come up with a warning,
"Warning you are about to uninstall this device."
It's okay. Click on OK.

Close all windows go back to the desktop screen.
Restart your computer.
After Windows loads you should see a pop-up out of the system tray,
"Found new hardware device"

There may be another one that follows,
"Found XXXXX CD/DVD drive"

You've just made Windows match up the driver/s for your CD/DVD drive.
If you cannot use the optical drive now, suspect the laser optical eye may be dirty.
Use a can of compressed air for computers, and clean the optical drive out the best you can.

[Computer has all power removed. Remove the AC adapter (Charger) and Battery. The optical drive tray is left open before turning the laptop off, and removing power]

Or use a device for cleaning the optical drive.

If it doesn't work past this point suspect a bad optical drive.
They are rated in hours of usage.
(Life Cycle)

For additional questions please post in a Comment.

Regards,
joecoolvette

Jun 21, 2011 | Computers & Internet

1 Answer

I disabled it from the Device Manager, how do I re-find it and re-enable it?


If you just disabled it, go back into Device Manager and it will automatically show with a large X over the icon of the disabled device. You most probably Uninstalled it in which case, a restart should let Windows auto detect it again. Go in Device Manager again to view and enable it if needed.

Dec 02, 2010 | LG GCR 8523B Internal 52x CD-ROM Drive

1 Answer

The CD won't read in any of my computers- can I download the drivers?


i think deleting the upper filters and lowers filters will resolve your problem.
Follow these steps :

dows XP loadTOCNode(3, 'moreinformation');
  1. Click Start, and then click Control Panel.
  2. Click System and Maintenance, and then click System,
  3. On the Hardware tab, click Device Manager. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  5. When you are prompted to confirm that you want to remove the device, click OK.
  6. Restart the computer.
After the computer restarts, the drivers will be automatically installed.
See if reinstalling the drivers fixed the problem. loadTOCNode(3, 'moreinformation'); Now try to play or access a CD or DVD.

If you can play or access a CD or DVD, you are finished with this article.

If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem.

Windows Vista loadTOCNode(3, 'moreinformation');
  1. Click Start Collapse this imageExpand this image vistastartbutton.jpg, and then click Control Panel.
  2. Click System and Maintenance, click System, and then click Device Manager.

    Note If Control Panel is in Classic View, double-click System, and then click Device Manager.

    Collapse this imageExpand this image securityshield.jpgIf you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  4. When you are prompted to confirm that you want to remove the device, click OK.
  5. Restart the computer.
After the computer restarts, the drivers will be automatically installed.

Windows 7 loadTOCNode(3, 'moreinformation');
  1. Click Start Collapse this imageExpand this image vistastartbutton.jpg, and then click Control Panel.
  2. Click System and Security, click System, and then click Device Manager.

    Note If Control Panel is in Classic View, double-click System, and then click Device Manager.

    Collapse this imageExpand this image securityshield.jpgIf you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  4. When you are prompted to confirm that you want to remove the device, click OK.
  5. Restart the computer.
After the computer restarts, the drivers will be automatically installed

Mar 07, 2010 | Vantec NBV-100U USB External Video Adapter

1 Answer

Since installing windows xp on my laptop I can no longer use the cd rom drive, its works i can hear it, but I cant see the drive in my computer or device manager, i installed windows from the cd...


is it a removeable bay drive?check primary and secondary ide controllers,dma settings,update drivers,in the view settings.on the device manager page click show hidden devices,,check advanced system info,look at problem devices,it may be on the same irq as some other device,and they are conflicting,

Sep 22, 2009 | Computers & Internet

1 Answer

Dvd rw


Hi,
Please go through the below provide steps.
Fixing Code 39 Error
If your CD-ROM drive is not visible in My Computer, you may see the following error message displayed with the CD or DVD drive item in your Device Manager. (Steps to open Device Manager are discussed later in the article.)
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
Using Device Manager
To fix this error, first try to update the driver from the Device Manager. To open Device Manager, right-click My Computer on your Desktop, and then on the Hardware tab, select the Device Manager button.
In the Device Manager window, identify the CD or DVD drive item (with Yellow exclamation mark), right-click on it and select Update Driver. Follow the screen instructions to update the device driver and restart your PC.
Using Registry Editor
If updating the driver does not resolve the problem, it indicates that there is a problem in the registry. To fix this problem, you may have to remove a few keys from the registry.
Note: Be careful while working with the registry editor because changes done to the registry using the Registry Editor are irreversible and mistakes can leave you with more problems than when you started. Therefore, it is recommended that you make a backup of the registry before proceeding with the changes.
After you have removed the registry keys listed below, you will have to reinstall all applications that you use for CD or DVD recording to make them work properly.
To fix the error by editing the registry, perform the following steps:
  1. Exit and close all applications currently running on your PC.
  2. On Start > Run type Regedit and press the Enter key.
  3. Next, navigate to the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
  4. Delete any of the following registry entries if they exist under this key:
    • LowerFilters
    • LowerFilters.bak
    • UpperFilters
    • UpperFilters.bak
  5. Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
  6. Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone.
  7. Restart your PC and open My Computer to ensure that the CD-ROM drive is visible.
  8. Also, open the Device Manager again to ensure that the yellow exclamation mark and the error code is now gone.
Thank you........

Sep 18, 2008 | Computers & Internet

1 Answer

Cd/dvd rom


Hi,

Have you tried unistalling the drive in device manager and rebooting, windows will automatically pick up the drive on restart and install the driver again for you.

Cheers

Jun 04, 2008 | Compaq Presario 700 470024-192 Notebook

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