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If the problem persists, try to restore the factory settings with the Philips Device Manager.
You can download the Philips Device Manager software from the Software and drivers section on www.philips.com/support.
You can also repair it using Device Manager. Here is how:
Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.
Unfortunately, the contents will be removed, so its always suggested to keep a back up of all the data on your computer.
have you tried updating the ports driver control panel admistrive tools,computer management,device manager scroll down universal serial bus controllers you should see a yellow question mark? right click to reinstall drivers or ports(com&lpt)right click update driver hope this helps
3 different problems:
ashton - If your GoGear is an HDD model, then it is incompatible with both Vista and Windows Media Player 11. If you have Vista, forget about this player. If you have XP, roll back your Windows Media Player to version 10 and try running a Repair in Philips Device Manager - the damage might already be done, but it is worth a shot. If you have an SA model GoGear, get the latest Philips Device Manager from www.usasupport.philips.com. Make sure you enter your correct model # in the website, or you will damage your player. Run an Update in the updated Philips Device Manager to upgrade the firmware to fix the freezing issue. Philips has a weird quirk that if you want to really upgrade the firmware, you have to also update the Philips Device Manager first or the Device Manager from the CD will give you a false positive: "Your device is already up to date."
mwungura - You problem may be hardware related, which will require a replacement, but here's how we'll find out: First, make sure the hold/lock switch is not engaged. Try turning your player on again. Consult your manuals for details on what I have just said. Second, try resetting the player - the Philips website/user manual will tell you how to reset your particular GoGear. Third, download the latest version of your Philips Device Manager by going to Philips website. Once you have done that, first run the Update function to upgrade the firmware. Finally, run the Repair function in the updated Philips Device Manager. If all of the above methods fail, call Philips and find out how to get an in-warranty replacement (or take it back to the store).
Guest - your player is screwed - there is no software available for fixing that problem. Call Philips and find out how to get an in-warranty replacement (or take it back to the store). The problem was caused because you deleted a key system file when you were trying to delete music - next time, be very, very careful. -Tha Mp3 Doctor
You have to do the "update" in the Philips Device Manager (make sure you are connected to the internet when you do) to repair the corruption:
Mode for Philips' GoGear Open
the Philips Device Manager (Start à
All Programs à Philips Digital
Audio Player à SAXXX à Philips Device Manager) and
click on the “Repair” tab.Then click on
the “Repair” button to start the repair process.Most of the time, when your player is in that
state, the Device Manager will not recognize that your GoGear is plugged
in.If this is the case: Disconnect the
player from the PC, and make sure the mp3 player is turned off. Hold in the
volume + button on the mp3 player, and reconnect the player to your pc while
holding in the volume + button. Continue holding the volume + for 10-15 seconds
until a "Found New Hardware Wizard" pops up. It should recover your
device if there isn't anything internally wrong with the player. Warning: this
procedure will result in your songs being erased off the player, so they will
have to be reloaded.
GoGear Firmware Upgrade You
need to get the latest firmware upgrade from the Philips website: 1.
Go to www.philips.com/support 2.
Enter your country/language 3.
Enter your model # SA6045 or whatever 4.
Click on the link for your exact model # (the one w/o the "B" in it) 5.
Click on "Software & Drivers" 6.
Download the updated "Device/Firmware Manager" 7.
Once installed, open the Philips Device Manager 8.
Click on the "Update" tab, then the "Update" button (with
your mp3 player connected to the computer, of course) 9.
Your Mp3 players firmware will update automatically If
you do not have the latest version of the Philips Device Manager installed (the
latest is the version from the Philips website), then clicking the
"Update" button will give you a false positive saying "The
firmware on your device is already up to date." -Tha
Without opening the Philips device manager, disconnect the player from the computer, turn it off, and hold in the volume + button. Continue holding in the volume + button as you reconnect the player to the computer. After reconnecting, continue holding in the volume + button until the "Found New Hardware" Wizard pops-up. Go through the reinstallation process. Once complete, open the Philips Device Manager and click on the update button to make sure the device has the latest firmware upgrade.
First, try installing the updated version of the Philips Device Manager from the www.usasupport.philips.com website. If the repair fails a second time, then, try disconnecting the GoGear from the computer, holding in the volume + button, and reconnecting it to the computer with the volume + button pressed WITHOUT opening the device manager. Windows should go into Found New Hardware/Recovery Console Mode.
Did you get a pop-up that said the repair was successfully completed? If not, then try the following repair instructions: 1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website 2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.
After this, you may be able to go back into Device Manager and click the Update tab to get the firmware upgrade which solves the memory corruption problem.