Question about Brother MFC-5840CN All-In-One InkJet Printer

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Will not scan

Have tried all sorts - will not scan. says it cannot read (computer) or find scanner (I think that's what it says). I have uninstalled and reinstalled a number of times, still says there is an error in the scanning field.  Everything else works perfectly. I really need to use the scanner for my assignments for Uni. can you please help.

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This was on the Brother web site..

Title:
I cannot scan after installing the scanner driver using Windows®/ Mac OS® 8.x-9.x.
Description: Please follow the instructions below

Turn off your machine, disconnect and then reconnect the USB cable to your computer.

  1. Start "Device Selector" by double clicking "Device Selector.app" in //Library/Printers/Brother/Utilities/Device Selector folder, or by clicking " Model" on the upper-left corner of the Brother Control Center 2.0 and selecting "other".
  2. Select USB as the connection type. Your machine name will appear on the list. Select your machine and click OK
  3. Close the Device Selector
  4. Open your scanning application and test.
http://welcome.solutions.brother.com/BSC/public/eu/gb/en/faq/faq/000000/000700/000062/faq000762_000.html?reg=eu&c=gb&lang=en&prod=mfc5840cn_all&Cat=2

Guess it's a long shot.. Hope it helps.

Posted on Apr 29, 2008

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Thanks very much for your quick reply. I actually worked out some how to do it by getting to the 'scan sight' on computer called 'page manager' and scanning through that avenue - it takes quite a bit of time as the computer goes really slowing through each process- however at least I can scan. Thanks very much for your help.  I still cannot scan from operating from the MFC itself (pushing the scan button and start) but the other way will be fine.  I reinstalled the MFC disc also and noticed that on this mac (new to me) I hadn't stalled that part of the programme. So I'm happy now.

Posted on Apr 30, 2008

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