GE Monogram Water Dispenser Spewing (by 2 users)

Comment by ckamps, posted on May 04, 2008

We have a ZISS420DR1SS and had the spontaneous spewing of water from the door dispenser occur today. Fortunately, the basement below the affected area is unfinished, but we expect problems with our kitchen hardwood flooring.

We're thinking this problem was somehow caused by the fixing of several other problems in the past two weeks. Since the unit was freezing food in the refrigerator portion, GE service replaced the system board. Since the ice maker's water level was too high, ice cubes were sticking to each other and clogging the ice dispenser. GE replaced the ice dispenser too.

Unless GE comes back with a really good story about how this issue won't happen again, we can't afford to keep the unit and live with the constant threat of a flooded home. So we're faced with fixing our flooring (if it doesn't return to normal) AND buying a non-GE replacement. I really hope that we can get a refund from GE and coverage of our floor repair.

(I should note that we had a similar, but older counter depth monogram unit for 5 years in our previous home and didn't have any of these issues. However, given the severity of water flooding, there is no way that I would purchase another GE unit.)