Question about Canon Pixma MP800 All-In-One InkJet Printer

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Pixma connection to vista

I've recently upgraded my computer and windows to vista and since my pixma mp800 (which always worked with my previous computer) isn't recognising the new computer, or the computer isn't recognising the printer. i've tried the cd again and nothing.... HELP!

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  • dumbdave May 05, 2008

    I've unloaded the original programs copied from my old XP machine, and downloaded everything new from the Canon site.

    I can print & copy, but that is all - no scan, cd, etc.

    I'm already bald so can't even pull my hair out !

  • Anonymous Aug 27, 2008

    Try a different USB cord, I did and it solved all my probs which included the printer not being recognised, to not being able to scan back to the computer period.

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I had the same problem but figured it out! For anyone else with this problem, here is the info I received from Canon:

In order to scan using the MP800, the MP Navigator program must be installed.
To download the MP Navigator for Windows Vista, please follow these steps to download files from Canon's website:
1. Visit Canon's website at: www.canontechsupport.com
2. Just below 'Please choose your product from the menus below:', select your model in the following manner:
a. Click the down arrow on the top drop-down box and select Multifunction.
b. Click the down arrow on the middle drop-down box and select Inkjet.
c. Click the down arrow on the bottom drop-down box and select PIXMA MP800 and click 'GO'.
3. On the Support page for your unit, click the 'Drivers & Downloads'
tab.
4. Click on 'Drivers / Software'. A new window will appear.
5. Select [MP Navigator Ver. 2.02 (Windows Vista)].
6. Read the License Agreement on the next page, and if you agree, click on 'I Agree - Begin Download' at the bottom.
7. Click on [mpnmp800win202ea13.exe] at the bottom of this page.
8. A File Download box should appear. When it does, select Save.
Note: This feature may not be available in all browsers.
9. When the Save As box comes up, choose Desktop. Click Save.
10. Once the download is complete, close all windows.
Double click the [mpnmp800win202ea13.exe] file on the Desktop.
Installation will complete.
If you have already completed these steps and you are still unable to scan, we will assist you in troubleshooting the issue, but we will need some additional information.
Is the scanner listed in Device Manager? To find this out, please follow these steps:
1. Click on Start.
2. Right click Computer and left click on Properties.
3. Click on the Device Manager link under Tasks in the upper left hand corner.
Is there an entry in the list named 'Imaging Devices'? If so, click the [+] next to it. What is listed under it?
Is there an entry in the list named 'Other Devices'? If so, click the [+] next to it. What is listed under it?
Click the [+] next to Universal Serial Bus Controllers at the bottom of the list. What is in the list under it?
Is the USB cable connected directly from the back of the scanner to the back of the computer? Or is the scanner connected to a USB hub or some other external USB device?
Is the USB cable plugged into a USB port on the back of the computer that is part of the motherboard or is it connected to an add on card?
Do you have USB ports on the front of the computer? If so, connect the scanner to one of the front ports. What happens?
Do you have a different USB cable that you could try?
Please, be as specific as possible and do not send screen shots or other images of the Device Manager as we are unable to view them. The more information you can provide to us the better understand we will have of the situation. We thank you in advance for your patience.
We look forward to your reply with the information we have requested regarding your Canon PIXMA MP800.
Thank you for choosing Canon.

Posted on Jun 24, 2009

Try a different USB cable, I did and it solved all the probs I was having with my printer. I could not scan back to the computer and with my new computer which I hoped would solve the problem, the computer would not recognise the printer but it said there was a device connected.

Posted on Aug 27, 2008

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You need the vista driver for the printer, you can either download it from the support section of the website, or visit the service centre for support

Posted on Apr 29, 2008

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Canon pixma mp800 Drivers and manual for Windows and MAC OS


Here I will show you where to find drivers and manuals for the Canon Pixma Mp800 photo all in one printer.

Drivers for this printer are available for Windows 98, windows ME, windows Xp, Windows Vista, windows vista 64bit editions, windows 7 and windows 7 64bit editions.

On the Mac side drivers are available for Mac OS X 10.2/10.3/10.4/10.5/10.6

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Note that the picture below reads mp730, but the actual page linked will be for MP800 efa9883.jpg


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This product can be used with Windows Vista.
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  • The Windows XP drivers for your product cannot be used under Windows Vista.
  • Easy-WebPrint and PhotoRecord do not support Windows Vista.
Upgrading from Windows XP to Windows Vista :
Before upgrading your OS from Windows XP to Windows Vista, delete / uninstall all the Windows XP driver software first; then, upgrade the OS to Windows Vista and install Vista driver software.
If you have already upgraded your computer's OS to Windows Vista :
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his product can be used with Windows Vista.
  • To use it with Windows Vista, install the software for Windows Vista.
  • The Windows XP software for your product cannot be used under Windows Vista.
  • Easy-WebPrint and PhotoRecord do not support Windows Vista.
Upgrading from Windows XP to Windows Vista :
Before upgrading your OS from Windows XP to Windows Vista, delete / uninstall all the Windows XP software first; then, upgrade the OS to Windows Vista and install Vista software.
If you have already upgraded your computer's OS to Windows Vista :
Delete / uninstall Windows XP software before installing Windows Vista software.
You can download from
Driverscollection.com

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