Question about Digital Cameras

4 Answers

I connect my Fujifilm s3500 to my computer through the USB port to download pictures and it says that device has malfunctioned and windows does not recognized it. I connected it up last week and I had no problems. Can you suggest anything? I have ensured that the device is enabled.

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  • 3 more comments 
  • bcpearse Apr 30, 2008

    I tried your suggestions but they didnt work. I still have the same problem

  • bcpearse Apr 30, 2008

    The camera is a fujifilm S3500 camera with 6x optical zoom 4.0 mega pixels model no: 5DL05953. I think it may not recognise the software in the camera. How can I change this?

  • bcpearse Apr 30, 2008

    Thanks, for that. I did everything you said, but there was not program installed for my camera, so I couldn't uninstall it. I gave it a clean boot. And installed the USB driver for fujifilm finepix s3000 that you directed me to. This was successful, however, the computer is now saying that it does not detect the camera. My camera is a finepix s3500, would that make a difference? I do not think that I have software for this camera. I don't remember installing any from a disk. Also I notice on my camera screen when I connect it to the computer there is a DSC green band halfway across the screen which has always been there, but now there is also a little USB symbol in the top left hand corner of the screen which never used to be there? Can you still help me?

  • bcpearse Apr 30, 2008

    Thanks ginko, I did disconnect camera from USB and PC power cable for nearly 20 min, removed the batteries and the memory card, cleaned all the ports, and it still doesn't pick up my camera. I would reinstall software if I had any, but I honestly don't remember intalling it and I cannot find a disk for it.

  • bcpearse Apr 30, 2008

    When I connect the camera to the computer the removable disk (F:) box comes up and I select copy pictures on my computer using microsoft Scanner and Camera Wizard. I normally used this program. I select it then it says...Windows cannot detect your scanner or camera

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4 Answers

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  • Master
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Hello bcpearce,

It could be that your driver is corrupted.First download the latest driver for your camera from HERE

DONT INSTALL IT YET! Lets do a clean boot/install. This procedure is done to avoid conflicts with other software during installation:
1. Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only.
2. Open the Windows Control Panel.
3. Open the Add / Remove Programs window.
4. Locate the listing for the software and remove it. When prompted to remove the camera drivers files, click Yes.


The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the downloaded software. Next , do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer.

Hope that helps...Should you have any further questions, please feel free to post them here.

P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

If you find that the solution/answer I provided led you to, or resulted in a fix, please take a moment to close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Apr 30, 2008

  • 3 more comments 
  • Swilin Sampson
    Swilin Sampson Apr 30, 2008

    In order to resolve this issue, please see Microsoft Article 838989 to obtain the patch file for USB devices that won't detect after a power cycle and the Microsoft Article 822603 for the patch file for USB devices in Windows.


    NOTE: You do not need to download these patches if you have
    installed Windows XP Service Pack 2.






    Try using a different
    USB cable, if possible and check if it works.






    If all else fails, just
    use Windows Explorer to transfer files between PC and camera. (Right click
    START and select “Explore”). This would be the easiest method.






    Let me know how it goes.





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson Apr 30, 2008

    Sorry bcpearce, I gave you the wrong drivers by mistake, my apologies. Please download the drivers for your S3500 camera from here: Fujifilm FinePix S3500.
    Use the same method of installation as I outlined in my first post,ie, clean boot for best results.

    Also make sure that you are connecting the camera directly into the USB port and not through a hub or port replicator, as that can cause detection issues sometimes.

    Let me know if it works..
    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 02, 2008

    Just checking to see if your issue has been resolved… If
    you find that the solution/answer I provided led you to, or resulted in a fix,
    please take a moment to close the ticket with a FixYa! rating under my
    solution.
    I would be very grateful for your show of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 12, 2008

    Just checking to see if your issue has been resolved… If
    you find that the solution/answer I provided led you to, or resulted in a fix,
    please take a moment to close the ticket with a FixYa! rating under my
    solution.
    I would be very grateful for your show of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 14, 2008

    You haven't yet rated the solution :)

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  • Digital Cameras Master
  • 19,396 Answers

Disconnect camera from USB and PC power cable from outlet (turn off is not enough, unplug) for about 10 minutes. Then reconnect.
This will get rid of lectrostatic charges on usb.
If is not the above reinstall software

Posted on Apr 30, 2008

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  • 1,447 Answers

Hen you plug it back to your computer, go to device manager by right clicking on your my computer icon, then properties and click on hardware tab and device manager, look for conflicts (?,! or X mark) right click on it and update it then select next. if there is no conflict look for imaging devices then look for cameras name, and right click and update.

If that doesnt work tell me if you encounter an error message...

Posted on Apr 30, 2008

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 30, 2008

    USB is not generating enough power to detect your camera, have you tried using a different usb cable or using the front USB port on your computer? when you plug it in normally you should get a found new hardware wizard window, make sure you directly connect it from camera to computer...

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  • Level 3:

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  • Master
  • 1,142 Answers

May i know the model and the make of the product in details so that it can help me resolving the issue is a more prompt manner

Posted on Apr 29, 2008

  • Maanita Chadha
    Maanita Chadha Apr 29, 2008

    1.Please take the battery out of the camera
    leave it turned off for 10-20 minutes. make sure there is no power attached to the camera. then take the memory card out as well. insert the memory card back again and the batteries too.
    2.recheck the usb port. that might be dirty due to dust. use an ear cleaning swab. Dip it in alchol and clean the contacts of both the usb cable and port.
    while you do that make sure that the power is off.

    try using the camera and let me know the status
    thanx for using fixya

    dont firget to rate fixya

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