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Re: please help me to fix my problem
Means your firmware is corrupt. the only way to get you back in your device is to do a hart reset via your sw keys.....
WARNING, This will delete everything that is stored on your device, and unless your computer can recognize your device, you wont be able to get it back.
in order to the the software reset, the device needs to be fully off. preferably, take the battery out of the phone before you get started.
press and hold the 'soft keys' (buttons above the back arrow and home keys, they have a line on them) and hold those down. while you are doing that, press and hold your power button for about 3 (three) seconds and release the power button. the phone should begin to turn on but then it should go to a black DAS screen with white writing. at this time you can release the Soft keys.
press the green call button to reset the device. it will reboot and you should be able to get in your phone. if this fails and if the computer does not recognize the device, you will have to contact either your phone provider or HTC to replace the device.
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The Windows Mobile installation may be corrupted.
The only way to fix that problem is by re-installing the windows software on the phone.
You can get the software for the T-mobile dash at the following link: http://www.t-mobile.com/wmupgrade/
Be warned that if you use this method most of the data on the phone will be lost, like text messages and etc. Your contacts should be fine as the are stored on the SIM Card and if you have been syncing your contacts with your PC then they should get loaded when you do the up
I tried using a the google mail java app on my tmobile dash. It froze up on me, and when i turned it back on it just stays at the "tmobile" splash screen. I have tried using the soft key and power button reset but it doesnt work. What's weird is that it wont power down unless I take the battery out. It powers on, shows the tmobile splash screen, then freezes. Is there any other way to reset it or is it totally bricked? I bought it new off craiglslist so tmobile wont replace it for me cause I'm using it unlocked on cingular.
Ok bro I know I am a bit too late to help you with this problem but someone else may benefit from these directions. I see most places online only have half advice about this very common problem with T-mobile Dash.
This is what you need to do, you have to do a hard reset exactly like "reviel" mention. Also like he said timing is essential but the trick is that you need to show some patience through the process.
Note: Please read the directions completely before doing anything for better results.
Step 1: Take your battery out and shut off your phone Step 2: Press and hold the two soft key buttons. Step 3: Press and hold the power button for exact two seconds, 1001, 1002 and release, but continue to hold the two soft key buttons. Step 4: Within seconds a black screen with some text will come up asking you to confirm if you wanna delete everything; and right then you let go of your soft key buttons and press the green call button (also known as the "send key"). Step 5: You are done but not really, your job now is to find something else to do and leave your phone alone for at least 2 minutes. Eventually if you don't have a SIM in it, it will prompt you for it and you click the soft key to choose "OK"; also, it will ask you to confirm to restart and you click the soft key to chose "Done" for it.
Wait a minute for it boot up and overall it should do it.
Master repoot the phone. You will loose all data, but you can recover the phone.
1. PRESS AND HOLD BOTH SOFT KEYS. 2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS) 3. RELEASE THE TWO KEYS SOFT KEYS. 4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)
Mine does the samething. I'm running 6.1 and have found the problem to be the system fails to read the sd card on boot. When I reset my memory I don't put the sd card in until the system has booted back to the start screen. Works fine everytime.
do a sw reset....its possible it was damaged when it was dropped in the water, but not likey....
turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it down.....press the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white writing......press the green button....it will get you in your phone but it will erase your info as a result....