Question about Haier 42EP24S 42 in. EDTV-Ready Plasma Television

1 Answer

Black Screen with Audio

I called Haier today and they told me that the TV-3940-01 would not work in my TV model 42HP25BAT. I saw in a post that you thought it would. Can you confirm if this part will work in that TV.

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  • Anonymous May 07, 2008

    We bought our haier flat screen plasma tv from Sears on 2/9/06. We were told by Sears that they wpould deliver and set up. on day of delivery the two latinos who delivered the set, unboxed it, and said they didn't set up tv's that didn't have speakers attached and left. I called Sears and complained and was told that was the thgird complaint they had that day about that same thing. Got my $50 back for setup charge. Set it up myself but then learned I wasn't told about needing a n external tuner, like a vcr or dvd. Had to go out and by one. Finally after getting a vcr/dvd and cables, I could have gotten a good name brand for same cost. Now after about 15 m0nths total usage, we are experiencing a black screen and video situation. Of course the warranty has run out, and Sears will come out on site and diagnose the problem for $106 for service call alone, not ingluding parts and labor. WHAT A JOKE!! We are now trying to decide if it's worth fixing this piece of junk and hoping noyhing else fails, or buying a reputable

    name brand with a decent warranty program. alk about a rock and a hard place!! Anyone else have a suggestion?

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Sears knows of this problem - the key is to convince them to come out and replace the three circuit boards for free - argue that they should have recalled or fix the MONITORS proactively and that this isn't the service level that Sears is known for. Mine was out of warranty, but they still came out and ordered the boards. Also, make sure when you buy a new Plasma, that you buy a Television, not a Monitor to avoid the frustations about tuners.

You can order the parts and plug them in yourself. I did this, since it takes weeks to get the Sears guy to come back and do it. It was simple, but isn't recommended unless you can't wait to have your tv back. Sears sends parts by mail directly to your home...

Posted on Jun 10, 2008

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    There is a easy fix - Most of you purchased your television at Sears or BrandsSmart Stores - No picture but you can hear sound - the part you need is the upgrade kit - part: TV-3940-01 - the part is not always available.

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