Bought new computer. hooked my maxtor one touch mini 4 external hard drive to the computer but its password protected so im thinking thats why its not launching the setup.exe that i need. so i need some sort of softwear to get this working again.

change usb cable.if doesn't work your usb interface is bad.(on hdd)

No, you haven't lost anything. When you restored your software, you only restored the factory stuff. You'll need to reinstall the driver for the external hard drive. After you do that, your external drive and data should be accessible.

I have one as well running along with a PC. PCs and Macs are formatted differently. Go to www.maxtor.com and create a search for reformatting from a Mac to a PC with your Operating System in the search as well. Should have no problems after doing that. It will tell you and or show you where and how to reformat.

I am sorry to be the bearer of bad news but you are describing a hard disk failure.

Maxtor, Hitachi and IBM disks have unusually high failure rates. I have replaced hundreds of these disks.

I recommend replacing with a Seagate or Western Digital disk.

If this helps please vote for my solution.

I've had this problem before (something similar) you'll need additional software from Maxtor.com so you're PC will recognize the new drive.

If this is a Maxtor drive that you password protected and now you can't get it to work on another PC or new hard drive. I had the same problem. Fortunatly I had set it up on another PC prior to setting up password protection, so when I tried it at work I discovered that the software will not even load on the PC becuase of the Password protection. If possible you need to use the hard drive that it was first set up and turn off the password protection. Then it should work on any PC.

i had a maxtor one touch go bad and had to open the case and take it out of the external casing and put it into my computer as an internal drive. then it worked fine. it was a single drive.

just today i had a maxtor TB drive go bad, and since i think it has two drives inside it i am very worried that i will not be able to do the same thing.

Are you connecting Drive via a USB hub or direct into two separate USB sockets on PC?

hey there


since your in a hurry...

here is the link

Instal cd with maxtor programs on comp.