Question about Protron TPL-C01

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Stand broke Proton had me send the unit back to them in Sept. 2007. They recv'd it and every time I call they say- it will be 7-10 days. The last time I called was on March 17th and they said it would be 40 days. I just spoke with Max and Jack and they said just be a little more patient, that they are working on getting the unit in. I told them my patience was at its end and I wished to speak w/someone higher up to get my money back. So sorry no refunds...I asked them how long was I expected to wait??1 week 1 month one year. The only answer I got was just a little longer. Yea right. If I had known this I never would have sent the unit back and would have jerry-rigged the stand. What a LOUSY LOUSY company. I am so frustrated, but my hands are tied and they are in the drivers seat. I bought this unit directly from Proton/Spectroniq, not thru SNBC.

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  • Kathleen Lehane
    Kathleen Lehane Apr 28, 2008

    I've reported them to the BBB - found out that is really no big deal. Consumers are at their mercy. Wish I could hurt them in their pocketbook - actually wouldn't mind putting them out of business.......

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I SYMPATHIZE WITH YOU ,went thru the same thing , my problem was the battery replacement ,ever since I got this unit (dec. 05 ) from ebay , theres being a manufacture defect on the battery , it wont recharge , well maybe only for 3 min. then its LOW BATTERY on screen . call cuatomer service for a year , and they keep telling me BATTERY is on back order , at the end of the year they got concern and got my information and promise they will call as soon as a new battery is available.
WELL?? its already april 2008 , still waiting , and I gave up , still use my PROTRON , at home and car . ITS A GREAT UNIT , but lousy CUSTOMER SERVICE ,THEY JUST DONT CARE , THE JUST GIVING YOU THE RUN AROUND .

Posted on Apr 28, 2008

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