- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
"Unplug the Scanner cable from the computer.
"Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
"restart the computer
"try to download drivers from the website
"after installing drivers and software it will ask you to connect the Scanner.
"then you can connect the Scanner and and try to Scan.
It should go without saying that the first thing to try is using the printer on another computer, being sure that you use the same software and updates that you are using.
I have seen similar problems with other printer/OS/Web page combos. Usually the best is to bypass the problem with a screen copy and then print the clip board. Obviously this is not going to be usable if you print from the yellow pages often, is so try a different browser. If the problem seems to be only in the printer/printer software.... Try removing the printer and software. Then try to install just the printer driver (often available from the mfg. site) without the other stuff.
I tried everything suggested on other posts (cleaning paper feeds and making sure rollers were free, moving carriage back and forth manually, etc)., but nothing worked. With it still plugged in, I turned the whole thing upside down and shook it. It hummed and buzzed, and moved the carriage a couple of times. Viola, problem solved. Go figure.
HP gear is troublesome all right. Sounds like the drivers and software necessary to catch the button push on the scanner is not installed or working correctly (this is separate usually from the other drivers and so forth). Try reinstalling all of the HP drivers and utilities from the latest versions on their web site.