Question about HTC S620 Smartphone

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HTC S620 shuts down while I am on a call

My HTC S620 smartphone keeps switching itself off while I am on calls. The battery might still show up as 80% charged, but the phone switches off. I then need to plug in the phone to the charger to restart it. It never shuts down if I have it pluged into the charger. What is the cause of this, and how can i solve it?

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  • somarriba Sep 09, 2008

    I have the same problem as described by rogerbiran's, it shuts down while I am on a call or either when I want to hook into a wi-fi hot spot. let me know if this is just a due battery problem.

  • rogerbiran Oct 01, 2008

    I eventually solved this problem by getting a new battery. The problem was directly related to the battery & I think it was caused as a result of me charging the phone over night. I now only charge the phone went required & unplug from the charger when the battery is recharged

  • graphit Oct 29, 2008

    I'm experiencing the same problem. Shut down during call after aprox 3 minutes. In standby, the battery stays on for whole day or longer. Unable to turn phone back on, only when attached to charger. When turned on, the battery indicates still 80% fully charged. Strangely enough, I still own a Qtek 8300 and when I switch my sim card, that phone has the same symptoms. Come on, this cannot be a battery problem ? I suspect the network draining the phone. Sometimes, i can turn the phone on without the charger. It asks me for the pin code but as soon as the antenna symbol appears, the phone turns off. Anyway, i'm tired of all the problems and I'm gonna order a new battery. I'll let you know if it solves my problem.

  • FedeLedesma Nov 18, 2008

    Hi, i have the same problem and i've try with a new battery and the problem persist... i really dont know what to do, im back to mi nokia 1600 :S... 

    regrets from argentina!

  • srini215 Nov 30, 2008

    I have the same problem of the phone freezing on a call.I think i have to get a new battery.Same thing happened when i switched to another phone my sim.


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You can't use an the "Simplo" batteries. Take the back off & look at the battery. If it says; Simplo Model: EXCA160. Get another battery. Just don't get another Simplo.

Posted on May 01, 2010

Got a new battery & the phone works as good as new now.. Guess it really was the battery

Posted on May 08, 2008

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Hi,Can U guys help me to set up the problem of the HTC s620 switch off while the batery is fully charged?

Posted on Oct 01, 2008

  • terrytingote Oct 01, 2008

    the Ideia of buying a new batery is out of mind beacause in my country the authorised company who represent HTC just sell cell phne not the spare

    what a idiot company


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