Question about Brother MFC 8500 All-In-One Laser Printer

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Brother MFC-8500 This is my first time using this website. Not sure of the proper order of events I should be taking, but I saw the button under your name on the side of the page. We can receive faxes and the printer says online, but we can't send faxes or make phone calls or do anything that requires pressing any of the buttons. When we press any button on the machine it beeps three times. No error codes are being given. It just refuses to do anything. Any suggestions?

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  • mfiller Apr 29, 2008

    Thank you so much for responding. We did unplug the machine yesterday and left if off for a while and then plugged it back in and it is working fine. We had tried that earlier in the day but didn't leave it off long enough apparently.



    Thank you!

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  • 487 Answers

What normally helps with brother is unplugging the machine for about an hour and plug it back in.
In your manual says how you can make a test print.
This will clear your internal buffer.

Also it might help un installing the machiine from your network and installing the software new.
try it and let me know what happens

Posted on Apr 28, 2008

2 Suggested Answers

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SOURCE: Brother MFC 8500 receives faxes and does nothing else

Check to make sure that the PC Fax Function is turned off. I noticed after I connected the 8500 to my PC and installed the software, I too could no longer receive faxes and it was corrected after I turned this PC Fax function off.

The function is located by:

  1. Press the MENU button.
  2. Select Option 2.
  3. Select Option 1.
  4. Select Option 8 (PC Fax) and turn that function OFF.
Hope this helps!

Posted on Feb 19, 2009

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Posted on Jan 02, 2017

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