Question about Ricoh Aficio CL7100 Printer

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PCU Replacement Dear Wiz I bought a used Ricoh CL7100 printer a short while ago. I am happy with it. Not long after it was bought I noticed Replace PCU (A) error. Supplier attended and fitted just one of the three units. (I think Cyan). I thought nothing of this as (a) the machine was second hand and (b) I was told that this was a warranty replacement and I was not going to be charged for it. Not long afterwards, I experienced a similar message and the supplier attended and fitted a second unit (I think Magenta). I argued that this should be a warranty replacement and whilst they agreed in principle, they said that they wold be unable to get their money back and invited me to pay the full cost. I remonstrated arguing warranty etc, and agreed eventually to pay half of the full cost of £140. The engineer in attendance took the magenta unit from a box containing three such units. (a box I now recognise). I now have a similar error and have reverted to the supplier. He offered to visit and fit a third (we believe Yellow) PCU for a cost of £140. I have researched the cost of these units and find that I can buy a replacement kit A containing all three such PCU roller kits for £153 and I have bought one. Given that I now have two fairly new PCU units in the machine I am interested to know whether - whilst it is clearly possible to replace these units one at a time - it is desirable to do so, whether it does not actually matter how many are replaced at a given time, or whether all three units must be replaced at the same time - which raises questions about the servicing of the printer on two earlier occasions. Any information would be gratefully received. If I can replace them one at a time, how do I find out which one is the one which needs replacing now? I assume it is the Yellow but the error message merely says "Replace PCU (A)" (as opposed, I presume  to PCU (K) ). If it were to be one of the two which was replaced o an earlier occasion I might need to speak again to the engineer. The manual accompanying the Kit implies (but does not state expressly) that all the units will be replaced though it states that only the procedure for replacing one will be described. In not why sell them as a kit of three units on one big box? Yours sincerely Thomas Ballantine Dykes Cumbria UK

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  • Anonymous Jan 20, 2009

    me too

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  • 393 Answers

You are more right than you know, the reason for the kit is for the reasons you said. When you change the kit all 3 colors are new and thereby not 3 service calls and 1 upset customer.
The kit is far cheaper and keep any "good PCUs" in the original package.
The black PCU is the most important one. Buying the different maint. kits saves $$$ as opposed to peicemeal.

You can put one color PCU in at a time if you wish.
-Carl, please let me know if this helps.

Posted on Jun 26, 2009

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