Question about Canon PowerShot A570 IS Digital Camera

3 Answers

Lens error My daughtor droped a Canon PowerShot A570 IS on the floor an now its broken: Lens remains extended and open, at switching-on the Error "lens error, restart camera" apeares on the LCD Screen, the Lens moves a little bit, and the camera shuts off after some seconds. Any Advise how to self repair it? Regards Peter

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  • Chippy2 May 03, 2008

    Exactly the same problem. My daughter dropped her A570. The outermost lens barrel is bent over to one side and seems to be jammed fairly solid. Trying to switch it gone gives "Lens error - restart camera." I've only just bought it (day before yesterday!) to replace a A530 that her friend dropped. Professional repairs will cost more than a new camera. Any help would be much appreciated.

    Chip

  • patrickjo Jun 01, 2008

    Well, at least you know what happened....my daughter was using my camera yesterday and suddenly-today, I have the error problem as you all do. I figured this didn't happen out of the clear blue sky...........Any way to fix it?

  • dumb mom Jun 04, 2008

    Same issue, my 4-year old son was "taking pictures" and he said he pushed on the lens to try to close it.  The camera is 2 weeks old only.  Please someone tell me I don't have to buy a new camera.

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  • 46 Answers

Hello folks,

I hate to be the bearer or bad tidings but you have all suffered from what is probably the number one affliction of digital cameras - the deadly child drop :-(

In almost all cases the camera has to be sent in for service when this happens. Obstructions (by hands, restrictive pockets, or even pocketbooks with little extra space in them) are very common causes of lens errors as is drops, and all cause damage that needs to be repaired at the Service Center.

Even worse, this type of damage is not covered under your warranty even when you are still within your 12 month warranty period. Therefore there will be a charge.

The good news is that the charge is less than the cost of a new camera, and that for certain camera models below the A560, you may qualify to upgrade to this model for less than the repair cost. Call Canon at 1-800-828-4040 for your options. Good luck.

Hope this helps.

Sincerely,
HeavyDLB

Posted on Jun 06, 2008

Dear Guest,

I tried your prescription -- and it works!
Thanks y'all but especially to "Guest".

-Thor Vich

Posted on Oct 29, 2008

I have found that if I change the shooting mode to "P, Tv, Av,or M" on the dial on the top of the camera I can usually get the lens to come out and work again.

Posted on Sep 28, 2008

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This message ' lens error - restart camera ' is usually shown under the following condition.
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Here are some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try.

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Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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