Question about HP Office Equipment & Supplies
Try scanning without HP imaging software
HP Photosmart C4380 Direct Scan button doesnt function in VISTA
Use the built-in feature of the Windows operating system, called Windows Image Acquisition (WIA), instead of the HP software to scan. Follow these steps to perform a WIA scan.
Posted on Oct 25, 2008
I finally got a solution to my problem, which is the same as this one. When trying to scan via USB, you have to make sure the unit is set to USB. On the top panel just above the LCD display, is 3 buttons, Copy, Fax, Scan. Hit the SCAN button, till the display says USB SCANNING. Then try to scan again. Good luck!!
Posted on Sep 05, 2009
Check to see that your Scanner drivers have been installed. Click on Start, then Printers and Faxes and see if a Scanner is listed. If not, you need to install the drivers.
Also, when you uninstall the printer drivers, you first need to disconnect the printer from the computer, and unplug the printer from the power source. Leave the printer unplugged for at least 15 minutes to clear the printer's cache memory.
Next, go to Add/Remove Programs in your Control Panel and uninstall the printer software. Then, turn off your computer.
Next, reboot your computer. Place the Deskjet cd in the drive and follow instructions for reinstalling the printer software and drivers.
CAUTION: DO NOT PLUG IN YOUR PRINTER CABLE TO YOUR COMPUTER UNTIL PROMPTED BY THE INSTALL DISK!!
Posted on Oct 08, 2009
Best Solution posted on Sep 05, 2009
Rating: 94%, 4 votes
I finally got a solution to my problem, which is the same as this one. When trying to scan via USB, you have to make sure the unit is set to USB. On the top panel just above the LCD display, is 3 buttons, Copy, Fax, Scan. Hit the SCAN button, till the display says USB SCANNING. Then try to scan again. Good luck!
Posted on Oct 21, 2009
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