Question about Microsoft Windows Vista Ultimate Edition

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Product error i bought windows vista ultimate the other day because my computer crashed and after several attempts of fixing it, the final solution was to buy a new OS. i tried installing it and i recieved the error code: 0x80070057 the problem is, this is a Windows Update Error... i shouldnt be seeing this during my installation im assuming. i cant even log into my computer, i cant get past the boot and bios menus so i have no idea why i would be seeing this message in a clean installation. can i bring this product back and get a refund or exchange it for a Windows XP Pro? i know that vista tends to have problems but i just wasted a lot of money and my computer still isnt working.

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Hi xMartax,

There are alot of things that can be challenging when upgrading to Vista or installing a fresh Vista installation, for sure. I'll see if I can help to at least shed some light on things and hopefully we can find a solution. Because your problem is complicated and atypical, I'll have to ask some questions before I can get started.

To start with, I'm curious about how your computer "crashed" to begin with. This information will be very useful in determining the true cause of the problem and, hopefully, a resolution.

1) What kind of problems were you having previously?
2) What operating system were you using?
3) What did you attempt to fix the problems?
4) Did you perform any hardware diagnostics? (hard drive diagnostic, memory diagnostic, mainboard diagnostic, etc)

Because there are so many variables at play with a Vista installation, I've got some basic questions for clarification. If you can answer these questions I'll be able to do some research on the problem. Some of these may have been answered in your original post, but I want to be sure I have the right information.

5) What brand and model of computer are you working with?
6) Did you perform an "upgrade install" of Vista from within XP or did you perform a "clean install" from the disc?
7) When exactly did you encounter the error?

Please reply to this post with answers to these questions and I'll see what I can do. I may need more information once the original questions are answered, but I'll let you know.

Posted on Apr 29, 2008

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