Thanks for the post. That's exactly what the Xerox service guy did. I wouldn't mind the note with pictures in case this happens again. He said that this is something someone could do themselves, but of course I couldn't really see what he was doing. He unscrewed a few things, unhooked some wires, removed something, cleaned something, a put it all back together.
my e-mail address is linetsky@istar(dot)ca
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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www.support.xerox.com/support/phaser-8500-8550/.../enus.html XeroxProduct support for Phaser 8500/8550. ... Phaser 8500/8550 Support & Drivers. Customer Technical Support. Fast Track to the Expert > 1-800-835-6100 U.S. & ...
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment
I found a couple of references to the error ?07,010.43?, it?s a generic message with lots of possible causes. Xerox?s official web site says to turn your printer off a contact their technical support.
I did find one reference that said for them it turned out to be a wiper assembly stuck between the print head and the roller. I?ve never owned a Xerox printer (I?m an HP guy) so I can?t help you beyond that. Xerox?s support site for the phaser series is here: http://www.office.xerox.com/color-printers/phaser-8500-8550/sprt-enus.html