Question about Dell 962 Photo All-In-One InkJet Printer

2 Answers

Can't get all-in-one center to work

Printer prints OK, but whenevr I try to open all-in-one center to try to scan or do anything I get error window saying runtime error. Program terminated in an unusual way, bla bla bla. Help me someone before I decide computers just aren't worth the trouble.

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  • rideselck Sep 10, 2008

    I have exact same problem as martyhp. I am on a DELL 8300 and have XP Service Pack 3

  • cdossantos16 Sep 19, 2008

    I was having problems with my AIO 962 printer receiving faxes, it stated that there was a receive fail and to use a different remote fax. So I uninstalled and reinstalled the software about 3 different times now and downloaded driver updates. The printer claims that it is offline but it isn't. It has said that runtime encountered some sort of error Bla bla. I plugged the printer into my labtop and it worked w/o a problem. I can not scan or print (other than test pages from the menu) and I am only receiving 10% of my faxes. PLEASE HELP!!!!!

  • jpkayy1 Sep 22, 2008

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Try this link:

http://froebe.net/blog/2008/01/17/receiving-a-runtime-error-with-the-drivers-for-dells-all-in-one-962-photo-printer-aio-962/

Posted on Sep 19, 2008

Bin the printer and do not buy from dell again

Posted on May 02, 2008

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2 Answers

I KEEP GETTING THE ERROR MESSAGE ''CANNOT RETRIEVE APPLICATIONS LIST. I AM USING THE LEXMARK 5650 PRINTER AND MY OPERATING SYSTEM IS WINDOWS XP.


I went into my computer, clicked on the printer icon and opened it up. Then I was able to scan simply by pressing scan on the icon, It took me thru the Print wizard and I was able to scan without any error message. So now, my printer will print, scan , copy and sort. I am still enjoying the idea of the all in one printer. So, thanks for your offer of help.

Dec 20, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Kodak esp-3 unable to scan from home center,but able to print


If you are getting a 1-2036 error then there maybe an conflict between the Kodak TWAIN driver and another TWAIN device, most of the time it is with a flat bed scanner. If you have another All in One printer or scanner connected unplug it and uninstall its drivers. If the issue continues uninstall the Kodak software and unhook the kodak printer. Then download the kodak clear utility from HERE
After the utility runs and you restart your computer Re-install the Kodak Printer software and select WEB install to get the latest version.

Hopefully that will solve your Home Center scanning issue.

Jul 13, 2009 | Printers & Copiers

1 Answer

Scanner will not work have just purchased the printer and have now got the print working but cannot get scanner working ?


scanning anything will ask for a place to save the document install kodak home center from cd or from net- www.kodak.com/go/downloads connect ur printer and computer with usb 2.0 open home center on computer
and try to scan a document by placing on scanner glass on the printer will be able to scan if not, call kodak 1800 419 1909 for further directions

Jul 08, 2009 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

Problems with HP Photosmart C6280 All-in-one Printer


Populate the destination list You must populate the destination list in HP Solution Center for the Scan To function to work. Follow these steps to populate the destination list.
NOTE: HP Solution Center is the software that came with the product. You must make sure the software is installed on the computer for all the product functions to work correctly. The software is also necessary for completing this procedure. Install HP Solution Center if it is not already installed.
  1. On the Windows taskbar, click the Windows icon (c01364735.gif ), click All Programs , click HP , and then click HP Solution Center . HP Solution Center opens.
  2. Click Scan Settings .
  3. Click Scan to... Setup .
    NOTE: It might take several minutes for the list to populate. If the appropriate programs are already listed as scan destinations, discontinue this procedure. You must reinstall the software.
  4. Click each program to include on the Scan To Destination list. Figure 2: Add destinations c01404190.gif
  5. Click the Add arrow. The program listing moves from the left side of the screen to the right.
  6. Click OK .

Jun 23, 2009 | HP Photosmart C6280 Printer

1 Answer

Will not scan kodak easyshare 5100


For WINDOWS VISTA/XP Operating Systems:
  1. Go to:
    • C:>Windows>twain_32>Kodak>Kds_aio5000
    • C:>Windows>twain_32>Kodak>Kds_aioesp

  2. Confirm the folders Kds_aio5000 and Kds_aioesp are available in C:>Windows/twain_32/Kodak.

    NOTE: If these folders are missing, the following error codes will be generated:
    • 1-2036 when scanning
    • 1-2037 when printing
If the error condition continues:
  1. Right-click the KODAK AiO Home Center icon.
  2. Click Properties, then select the Compatibility tab.
  3. Clear all checked boxes.
  4. Click Apply, then OK.
  5. Scan a document from the Home Center.

Jun 03, 2009 | Kodak EASYSHARE 5500 All-In-One InkJet...

1 Answer

Black ink is faded or doesn't print at all


Once installed, Kodak All-in-One printer Home Center software allows you to print, copy, scan, and configure your All-in-One printer from your Windows XP or Vista computer.
To open the Home Center software window on your computer, use the Home Center icon on the Desktop or in the Start Menu

From the All-in-One printer Home Center main menu, selecting one of the six menu items enables you to:
  • Scan pictures and documents
  • Enhance and copy pictures
  • Enhance and print images
  • Configure settings for printing, copying, and scanning from the control panel
  • Access the Kodak Tips and Projects Center Web site.
  • Order supplies from the Kodak Web site.

Dec 17, 2008 | Kodak EASYSHARE 5100 All-In-One Printer

3 Answers

No Scan Options for HP Oficejet 6310


This is a resolution for "NO SCAN OPTIONS" in the front panel screen of the All-In-One Only:

If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution (if not got to Start> All Programs> HP> HP Solution Center) Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.

Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup

Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer

Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

Good Luck

Sep 03, 2008 | HP OfficeJet 6310 All-in-One Printer...

3 Answers

INK SYSTEM FAILURE Ink system has failed. Unable to copy, receive faxes or print. Refer to printer documentation. error: 0xc19a0013 Press OK This is the error in which I am receiving and I need to...


Open the printer as if to replace an ink cartridge. On the print head there is a black plastic arm about 2 inches long. Re-connect this with the white cog wheel so that the protruding part is in the center of the black arm. Close lid, power on and job done.

May 07, 2008 | HP Photosmart 3310 Printer

4 Answers

HP PSC 1510 Vista issues


what happens whenever you are trying to scan.... any error message or any error number?

try scanning from the printer to the computer using the scan to option on the front panel of the printer.

try scanning from hp solution center installed in your computer.

try scanning from mspaint. to do so, open paint and click on "file-->from scanners and camera".

how did you installed the driver. have you got the correct cd to install the printer in windows vista???

if not that may be the problem. the printer can print and copy well as you are having the drivers which will work in win vista. but for the scanning functionality you need to get the cd to install the printer in windows vista. you can download it online.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47767-1&lc=en&cc=us&dlc=en&product=428800&os=2093&lang=en

the above link will help yu to download the win vista software and drivers for this particular printer.

Thanks and regards
Agnel

Mar 10, 2008 | HP PSC 1510 All-In-One InkJet Printer

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