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Posted on Apr 28, 2008
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Error message 004-321, reseat drum

I have replaced the drum and it worked for a few days and came back to the same error. I have 2 of the same printer and it has happened on both.

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  • 7 more comments 
  • ranpri Apr 29, 2008

    I have the same problem.

  • mengwilf May 12, 2008

    Ich habe das schwarze Transportband von Tonerstaub gesaeubert und ebenfalls die Entwicklertrommel. Ausserdem alle Tonerpatronen entfernt und wieder eingesetzt. Der Fehler bleibt.

  • Anonymous May 13, 2008

    Got error 004-321 asking to re-start printer

  • Anonymous Aug 12, 2008

    same problem... I reseated the drum .. still a problem

  • ttsully Nov 15, 2008

    I have error message 004-321. I installed a new drum earlier in the day. It worked for a while then the error message showed asking for me to restart the printer. I have reseated the drum and turned the printer back on and I get the same message.

  • Anonymous Nov 20, 2008

    Same issue

  • Lil Morgan Dec 08, 2008

    I didn't change any drums, but this same error message has appeared spontaneously. And, of course it won't print anything.

  • sagbugs Dec 25, 2008

    same problem. any fix?

  • Anonymous Apr 04, 2009

    GsmComm.GsmCommunication.MessageServiceErrorException: Message service error 321
    at GsmComm.GsmCommunication.GsmPhone.HandleCommError(String input)
    at GsmComm.GsmCommunication.GsmPhone.GsmComm.GsmCommunication.ICommunication.ReceiveMultiple(String pattern)
    at GsmComm.GsmCommunication.GsmPhone.GsmComm.GsmCommunication.ICommunication.ReceiveMultiple()
    at GsmComm.GsmCommunication.GsmPhone.GsmComm.GsmCommunication.ICommunication.ExecAndReceiveMultiple(String command)
    at GsmComm.GsmCommunication.GsmPhone.DeleteMessage(Int32 index)
    at GsmComm.GsmCommunication.GsmCommMain.DeleteMessage(Int32 index, String storage)
    at SMSManager.frmmain.Sim_Read_First(CommConfig co)

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5 Related Answers

Anonymous

  • 102 Answers
  • Posted on Jan 15, 2008

SOURCE: Dell 3100 CN replace drum cartridge

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Anonymous

  • Posted on May 01, 2008

SOURCE: Error message 004-321?

i don't see anyone suggesting solutions, jus the same problems over and over

Anonymous

  • 1 Answer
  • Posted on Sep 19, 2008

SOURCE: Error message 004-321?

I HAD the same problem...a couple of posts up/down, someone suggest to re-align the film roll on the Drum. This worked for me. There are two wheels on the outer-side of the film reel (the film reel is one of two reels on the main top drum). Take out the drum, not the green reel, but the other one. Check both ends and you can se/feel two little silver metal wheels (again, at the ends). Roll the film around with your fingers until it is aligned evenly with the wheels. The metal on the wheels should not be showing at all, they should both be covered by the film reel. Replace the drum and cross your fingers. This worked for me...I'm sure a NEW drum would fix the problem, as well.

Anonymous

  • 49 Answers
  • Posted on Feb 27, 2009

SOURCE: dell 1700 laser printer

Call Dell. the 1700 has special reset instructions for resetting the drum count.

Anonymous

  • 220 Answers
  • Posted on Jun 22, 2009

SOURCE: error message 004-321

Take the top off of the printer right above the toner cartridge and it worked again.

Hope it helps

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Related Questions:

0helpful
1answer

What is error 004 and what do I do about it
This error refers to the communication error between the printer and its connection. To help you troubleshoot the issue, please follow the steps mentioned below:
-Turn the printer off using the power switch located on the printer panel.
-Wait 10 seconds, turn the printer back on, and check if the error message still occurs.
-If the error persists, reseat all of the toner cartridges. For more information about reseating toner cartridges, refer to the user's guide for your printer manufacturer.
-While reseating, clean the toner cartridges with clean cloth and verify that the orange plastic covers have been removed from the developer rollers.
-Turn off the printer, and disconnect the AC power cable and communication cable (Ethernet or USB, depending on set-up).
-Remove the Imaging Drum and verify that the developer rotor frame is not bent. If the frame is bent, please contact printer manufacturer to replace it.
-With the Imaging Drum removed, Open the front cover and then push on the toner cartridge handle to determine if the carousel moves freely.
-Reconnect the AC power cable, turn on the printer, and check. If the error still occurs, please contact your printer manufacturer for further advice.

GuruAid.com
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Mar 28, 2016 • Office Equipment & Supplies
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1answer

I have a 69.0 printer error on my HP5100dtn printer.
Hi Mary L,
Good day... This steps may be helpful for you. try sorting one by one steps...below
solution 1:
1.The duplexer side adjust has failed.
2. Turn the printer off and then on.
3. Reseat the duplexer assembly.
4. Replace the duplexer assembly.

solution 2:
1. The duplex printing unit is not functioning.
2. Turn the MFP off, and then turn the MFP on.
3.Reseat the duplexer.
4. Check the connection between the duplexer and the DC Controller.
5. Replace the duplexer.

solution 3:
1. Duplex mechanism failure.
2. Duplex slide adjust has failed.
3. Temporary error.

Hope this solve the problem...
Thanks in Advance.
Hp Error Code 69 Service Errors 69 Printer Repair Message
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Sep 15, 2017 • Office Equipment & Supplies
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1answer

What is the cause of OKI C3200n fatal error 173
Fatal error code 173:
This error indicates that the Image Drum Up/Down Process is not working properly. The errors are as follows:
140 - Yellow Drum Up/Down error
141 - Magenta Drum Up/Down error
142 - Cyan Drum Up/Down error
Solution:
1. Reseat the Image Drums. Ensure they are in seating properly into the drum carriage.
2. Reseat the Toner Cartridges. Ensure they are seating properly into the Image Drums.
3. Reseat the Contact Sensor Spring assembly and inspect it for damage or mis-alignment. If the springs appear bent or dis-lodged reseat them.
Read full answer
Aug 12, 2014 • OKI C3200n Led Printer
0helpful
1answer

Falal error 173 on oki c5650 after changing fuser unit
Cause:
This error indicates that the Image Drum Up/Down Process is not working properly.

The errors are as follows:

140 - Yellow Drum Up/Down error
141 - Magenta Drum Up/Down error
142 - Cyan Drum Up/Down error


Resolution:

1. Reseat the Image Drums. Ensure they are in seating properly into the drum carriage.

2. Reseat the Toner Cartridges. Ensure they are seating properly into the Image Drums.

3. Reseat the Contact Sensor Spring assembly and inspect it for damage or mis-alignment. If the springs appear bent or dis-lodged reseat them.



http://my.okidata.com/PP-C7200.nsf?opendatabase
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Apr 23, 2010 • OKI C5650n LED Laser Printer
12helpful
6answers

Dell 1700 laser printer has Low toner and error lights flashing
Leave the printer on. Open the front and hold down the cancel button until all the lights are flashing in sequence. Close the front while still holding the cancel with the lights flashing and then release the cancel button. This should reset it.

Thanks
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Nov 07, 2008 • Dell 1700n Laser Printer
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Canon PIXMA MP530 printer repeatedly getting LCD Error Message: "CHECK INK U071 5Bk". I have removed, reinstalled, reseated the 5Bk and all other ink tanks multiple times. Usually when this...
I have Canon M560 printer installed 8 months ago. I replaced the CLI 221 Magenta and CLI221 Cyan ink cartridges, won't work and got this message Error 1411. Tried repeatedly to reinstall the ink cartridges and still have this message coming back. Any solution you could offer? I would appreciate it. Thank you.
ben
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Nov 06, 2008 • Office Equipment & Supplies
6helpful
5answers

010 397 Error Message on Dell 5100cn
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.
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Apr 04, 2008 • Dell 5100cn Laser Printer
253helpful
5answers

Reset drum - brother mfc-8860dn
Open front cover

Remove drum unit and toner cartridge assembly

Put drum unit and toner cartridge assembly back in machine, but do no close front cover.

Press Clear/Back
You will get a message "Replace Drum?"
Select Yes to confirm
Read full answer
Jan 06, 2008 • Brother MFC-8860DN Printer
0helpful
1answer

HP LASERJET 4PLUS PRINTER-PRINT OUT BLANK PAPER AND WITH ERROR MSG 41.3
Get a new printer.

Serious if it is happening repeatedly and it is not because of corrupt data like a bad file being sent to it, then tis biga buckas any way you go, replacing the laser or the Main Control Board. From your description it will be laser, laser units wear out because inside is a little motor working real hard and eventually they wear out or main board the brains behind the operation has lost the plot

here is the code description from manual
41.X Printer Error
A temporary printing error has occurred. The page containing the error will automatically be reprinted. If the error persists:
1. Reseat the connections to the laser scanner and then to the engine controller board.
2. Replace the laser scanner.
3. Replace the engine controller board.
Read full answer
Nov 20, 2007 • HP LaserJet 4 plus Printer
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