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HP C6180 photosmart all in one printer jam

On printing an envelope the paper jammed. I managed to pull 90% of the envelope back through the rear plate entry port. The remainder of the envelope is lost inside the roller & invisible. Any suggestions please?

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  • gumtree Nov 04, 2008

    I have had a similar problem on two separate occasions with the same printer. Luckily, like you, it was within the warranty period and John Lewis were very good in sorting it out. May I suggest you use good quality envelopes in future, make certain they are perfectly dry and fold the flap within the bulk of the envelope before inserting it in the printer. Since doing this I have not had any problems.



    It is extremely difficult to find the last little piece of envelope left in the machine and there doesn't appear to be any way of unwinding the mechanism - HP ought to take note.



    I hope this helps.

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Thank you for coming back. I decided to return the printer to the retailer as it is just inside the warrany period.

Rgds

Posted on Apr 29, 2008

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