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We have a problem with the optical drive and I have tried the software solutions so I wish to change it.but cannot get the drive out. can you possibly send instructions please

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Just check there is any screw or latch which is holding it

Posted on Apr 28, 2008

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How do I reboot with our a disc, please and thank you


Power on the computer.
Put the disk in the optical drive.

When asked there are two options.
A) Repair (Non-Destructive Installation)
B) Full Installation (Destructive Installation)

If you do Not wish to keep your personal documents on your computer, use Full Installation.
It will take your computer back to Day 1 when it came from the factory.

If you wish to keep your personal documents,
(Pictures, Videos, Music, documents you have created, or downloaded, programs you have installed, or downloaded from a website),
then click on Repair.

IF, upon starting your computer, and installing the Restoration Disk in the optical drive, (And closing the optical drive tray), does Not work, please post back in a Comment.

You'll have to go into BIOS Setup, and in Boot Options set the first boot device to CDROM.
(Doesn't matter if you have a CD or DVD optical drive. To include a burner version)

This will force the computer to boot off of the disk in the optical drive.

Oct 22, 2010 | Compaq Presario s4020wm (DK214AR#ABA) PC...

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Hi i want to instoal software but i have laptop windows vista so how to instoal


It depends on the laptop and the software. If the laptop does not have an optical drive, either download the software (many companies will let you buy the software as a download with an extra fee for either a CD/DVD sent in addition or an "download again if needed") or get an external optical drive (USB). Some of these drives use an external power brick; others are powered by USB and take 2 USB ports. The prices for the USB powered optical drives is ~$50.

If you downloaded the software, unzip the file(s) if needed then right click on the installer and select Run As Administrator. (With some software, do not let the program run when the install is finished. It can get locked to always launch the UAC to check if you are the administator.) With the external optical drive, you would install the software as you do with an internal optical drive (either auto-run or manually access the drive and find the executable file).

I hope this helps.

Cindy Wells

Jun 26, 2010 | Computers & Internet

2 Answers

Dvd burner is not working


Is it the burner that is not working or it is the software?

Try one of these free burners to test the drive http://tinyurl.com/ledqnu

If it is the burner that is not working you probably need to replace the drive as there are usually no serviceable parts in a DVD drive.

Jan 15, 2010 | Dell Dimension 2400 PC Desktop

1 Answer

My CD-rom will not work after inserting CD's or DVD will not rev-up what wrong and what should I Do I Have Inspiron 531????


1.The laser optical eye of the CD-ROM drive may be dirty, and needs cleaning.
If the optical eye is dirty, it won't read the information on the disk you install.

A) Computer on, Windows loaded, open the tray of the DVD-ROM drive. (Or DVD burner drive. Whichever drive you are referring to. DVD-R/RW)
Shut the computer down normally. (Start>Turn Off Computer>Shut Down)

Unplug the computer from power.
Use a can of compressed air fror computers, and spray air into the DVD-ROM drive.

The optical eye, is located on the bottom of the DVD-ROM drive. (Or burner drive)
The opening in the bottom of the tray, that comes out for your disk, is where you spray the air.

You won't be able to see the optical eye, so how will you know you are spraying the air at the correct place?

If you start at the front of the bottom of the DVD-ROM drive, and work your way towards the back, you will clean the optical eye. Spray across from side to side, and in rows, as you proceed towards the rear.

(Air will make it's way through, and reach the optical eye. The optical eye is not visible, as it can be harmful to the human eye when operating.
Laser.
When the tray is closed the optical eye is exposed. It is not exposed to where it can harm the computer user.

More information that may be helpful, in understanding where the optical eye is located,

http://en.wikipedia.org/wiki/CD-ROM_drive

Scroll down to the heading - CD-ROM drives. Also view the photos down on the right, and the animated GIF.

http://electronics.howstuffworks.com/cd4.htm

How a CD Player Works. Same principle for your DVD-ROM and DVD burner drives )


2.Make Windows reinstall the drivers.
This solution requires physically removing the flat ribbon cable from the back of the DVD-ROM/DVD burner drive, then reattaching it.

Software advice of Updating the drivers, Rollback the drivers, or downloading, and installing the drivers, doesn't always work, or doesn't work.

If the physical solutions I am providing here does not work, we will proceed to the software solutions if you wish. (Comment)

1.Computer off, and unplugged from power. Open the computer case,

Dell Support - Dell Inspiron 531 Desktop PC - Manuals - Documentation - Removing and Installing Parts,

http://support.dell.com/support/edocs/systems/inspd531/en/OM/parts.htm#wp1595069

(Removing the computer cover)

CAUTION!
BEFORE you reach inside you need to relieve your body of Static electricity!

Not trying to freak you out, just needed to catch your attention.
Static electricity, can fry out the delicate computer hardware components, inside your computer.

Touch the metal frame of the computer case.

Computer unplugged from power you are safe.
Touch the metal frame of the computer case, (AFTER you unplug the computer), the computer is safe.

In the above Manual documentation - Removing and Replacing Parts, click on - Drives

Scroll down to the heading - CD or DVD Drive
(Towards the bottom of the page)

Unplug the DATA cable from the CD-ROM drive.
(No.2 in the illustration)

[The two optical drives you have are SATA drives. Dell indicates you have a DVD-ROM drive, (Plays CD's and DVD's), and a DVD burner drive.
(Plays CD's and DVD's, and records)

DVD-R/RW is a 'Burner drive'.

If the information above is correct, you have a SATA power cable, and a SATA Data cable.
(The Data cable transfers information from the optical drive, to the computer, and vice-versa)

The SATA power cable connector, is longer than the Data cable connector.
The power cable connector has 15 pins.
The Data cable connector has 7 pins.

Information,

http://en.wikipedia.org/wiki/SATA

Scroll down to the heading,
Data

Look to the right at the photo. This is a SATA Data cable, and it's connector.
Yours may not be a bent 90 degree elbow, but it will have the L shape in the connector, and 7 pins.

Scroll down to the heading Power Supply. Look down to the right at the photo of the 15 pin SATA power cable connector.
This is Not the cable/connector you want to unplug.

Unplug the SATA Data cable from the optical drive you're referencing to.
Press the Power On button in, and hold it in for a count of Five seconds.
Let go of the Power On button.
Do this two more times.

Plug the SATA Data cable back in.
Close the computer case.
Plug the computer back into power.
WAIT 1 minute.
Turn the computer on. Try the drive.


Dec 17, 2009 | Dell Inspiron 531 Athlon 64 X2 4400+...

1 Answer

SATA / Optical Drive Not Recognized


In my travels through this nightmare called Windows, there have been some real issues. I ran into this same problem with XP with SP3, What I did was set up a virtual machine running Vista Premium and loaded the SATA Optical with the Vista OS which recognized it right off. I was able to use the drive just fine when using the Vista in the virtual machine but was not seen in XP. Have not found a decent work around this....just waiting for Windows 7 to come out so I dump both XP and Vista and start over learning another new curb, but at least I've been told that a huge amount of drivers are to be loaded into the new OS...we'll see.

Sep 18, 2009 | Intel Computers & Internet

1 Answer

Optical Drive Device Locked Acer e lock activated. I cannot use my Cd drive.


Acer eLock Management
Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy
drives to ensure that data cannot be stolen while your notebook is unattended.

Removable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives,
USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be
mounted as a file system when plugged into the system.

Optical drive devices - includes any kind of CD-ROM or DVD-ROM drives.
�� Floppy disk drives - 3.5-inch disks only.
�� Interfaces - includes serial ports, parallel port, infrared (IR), and Bluetooth.
To activate Acer eLock Management, a password must be set first. Once set, you can apply locks to any of the
devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting,
until unlocked.

You can try this:

You can reset the system to its default settings (all devices unlocked) by removing the password (leave the password fields blank when changing the password).

You also may be able to simply uninstall the e-lock software in add remove programs.

Is there an icon in your system tray that may allow you to disable e-lock?

Dec 30, 2008 | Computers & Internet

1 Answer

Mikomi/USB optical mouse has started scrolling problem like page refreshing each movement of scroll wheel and if a large movement is made,pages wont stop "refreshing." XP home software,service...


Solution found by altering the screen resolution, this brought the mouse under normal scrolling control
Thanks for your time
A Brownless

Nov 22, 2008 | Computers & Internet

1 Answer

Acer optical drive device locked


without knowing which version of the program you got I can suggest for you to:

press start
select run

or

hold down windowskey and press r

type in services.msc

find the elock service, right click properties, disable the service, and stop the service.

you may need to set a new drive letter for the optical drives
(right click my computer - manage - left side disk management - find drives without letters, right click assing or change drive letter)

if you can't uninstall the program? its asking for a password? Its extremely easy to reset the password but would need to know what version of the software your running.

Sep 06, 2008 | Computers & Internet

1 Answer

Windows doesn't recogmize blank disk


this is the link your system.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&lang=en&dlc=en&product=3384293

if you scrol down it has the updates you need for the raxio dvd software. but all your software you will need is here on this page.

Aug 16, 2008 | Computers & Internet

2 Answers

Having a problem trying to set up installation with disc


you need to make sure that when the pc boot up it looks for the disc in the cd/dvd drive,you do this by going into the bios, pushing a key when the system is booting (sometimes Delete key) and selecting the drive that you wish the system to start with
eg,"D" drive to start the setup for windows, if "D" is your optical drive.

good luck, let me know if you need any other help
Terry

Apr 06, 2008 | Computers & Internet

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