Question about Sony Cyber-Shot DSC-F717 Digital Camera
I haven't used my dsc717 for a few months, last week I switched it on only to find no picture !! It plays back pics stored on memory stick ok.
I just experienced the same problem. Took some photographs, turned the camera off, then turned it on a couple of minutes later and got a completely blank screen other than the menu items. I am able to play back pictures and movies on the memory stick. I can record a movie but only get the sound and a black image. I've just had a chat with Sony Support who were very helpful. They provided me with this link:
I will be sending my camera off for repair at a cost of $15. The site indicates that they will continue to offer this service until March 31, 2009.
Based upon the level of service and relative ease to get the information and get the camera fixed this is a big positive for Sony.
Posted on Nov 06, 2008
HEADS UP! Here's the web link with the info from Sony. http://esupport.sony.com/US/perl/news-item.pl?mdl=DSCF717&news_id=161 . The recall on the bad CCD chips EXPIRES SEP. 30, 2008. If it goes past this date you still might be able to get the repair for free by filing a complaint with your states Bureau Of Consumer Protection (Pa.) or Division Of Consumer Affairs (Fl.). These offices are usually located under your states Attorney General's Office & jurisdiction. Sony didn't send any recall notices to anybody, even the registered owners of these camera's. Took court action to force them to pay for the repairs Boy are they going to pay for their deception.
Posted on Sep 12, 2008
This sounds like it might be a defective CCD imager. If so, Sony should fix this for you for free, including free shipping both ways. This is regardless of your camera's warranty status. Please check the following link for more info:
Applicable cameras include:
Cyber-shot DSC-F717, F88, P10, M1, P12, P2, P31, P32, P51, P52, P7, P71, P72, P8, P92, T1, T11, T3, T33, U10, U20, U30, U40, U50, U60, V1
CD Mavica MVC-CD250, CD400, CD500, and FD Mavica MVC-FD100, FD200
Posted on May 08, 2008
In canada use this link:
Posted on Jul 15, 2008
Image can not be seen through view finder
Posted on Jun 11, 2009
The service date has been extended to September 30, 2009. And now the cost is $20. Same web site
Posted on May 10, 2009
Awsome info, just saved me a bunch of money... Thanks!
Posted on Jul 10, 2008
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to an Expert (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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