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Good day! I have laptop Compaq v3118au. I bought it in sydney year and a half ago. Two days ago I was doing some work on my computer and it just died. It wouldn't start again. I don't think that's a HDD problem because on start it doing completely nothing jast a led are going on. Thank you for your answer. Lukas

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Dear Lukas ,
please contact to authorised Compaq service centre , they can fix it coz according to symptoms your notebook is dead .

Regards

Posted on Apr 28, 2008

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Cannot boot up windows xp or do system recovery


It's easy Megan, just chill, lol!

Look at the back of the computer next to the Windows product key, or up on the side of the computer tower, for the white Service Tag.
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This is the Serial Number.

(DO NOT post on here. Only give to an authorized HP representative)

Now contact HP Support, and ask for the Restoration Disk.
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In the USA the disk is free. The shipping and handling is not.
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http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

Outside the US use HP Support Worldwide,

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

When you get the disk, turn your computer on, and put the disk in the optical drive's tray. (CD/DVD drive)
When asked choose Repair. (Non-Destructive Installation)

For additional questions please post in a Comment.

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From here it doesn't look good. This is a 10 year old machine. How much do you want to invest before buying a new one??
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Turn the computer on, install the Restoration Disk in your optical drive, (Either one), and wait for the disk to boot up.

Once you come to the question of, "What do you wish to do; Non-Destructive Restoration, or Destructive Restoration, choose Destructive Restoration.

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After you click on your choice follow the instructions.
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$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

In the USA the phone number to call them is toll free.
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I just included this info anyway)

1-800-474-6836
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http://welcome.hp.com/country/us/en/contact/phone_assist.html

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http://welcome.hp.com/country/us/en/wwcontact_us.html

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Would appreciate hearing how this came out.

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http://welcome.hp.com/country/us/en/contact/phone_assist.html

1-800-474-6836 in US.

Restoration Disk/s is free. Shipping and Handling is not.
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