Hi
The first 2 answers sound relay dumb but always start at the beginning when diagnosing a problem.
1: make sure you're not placing your thumb over the Mic (located at the bottom, front of the device).
2: make sure Mute is not turned on, if it is tap it to turn it off.
3: if your using handsfree mode try picking the phone up and using it normally.
There's no Mic volume control in the standard Matchbox based GUI but some 3rd party software does include volume adjustments so take a look at your settings in any control apps you have installed.
lastly see if you get the same problem using a headset, you have not said if you are using the phone normally, with a headset/BlueTooth headset or in handsfree mode.
Post back if non of this helps.
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