If you forget your PIN, it's possible to reset it by following these steps:
- Open the System Settings software from the HOME Menu.
- Select Parental Controls and tap "Forgot PIN".
- You will be prompted to enter the answer to your secret question. Once entered, you will gain access to the Parental Controls front page. You can reset your PIN here by tapping "Change PIN" and following the on-screen instructions.
If you have also forgotten the answer to your secret question, you can have a master key sent to your registered email address by following these steps:
- Open the System Settings software from the HOME Menu.
- Select Parental Controls and tap "Forgot PIN".
- When prompted to enter the answer to your secret question, tap "I Forgot". If the partial email address displayed on screen is correct, tap "OK". The system will connect to the internet and display further information. Shortly an email containing a master key will be sent to your registered email address. The master key is valid for 48 hours.
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