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Can't Boot Have an Acer Aspire L310. It will not boot. Goes to the window scroll and hangs up. I have been able to hit alt f10, but I don't know what to do next. There is a spce that has "/noexecute=option". Am I to enter something there? If it restores, will I lose all of my data?

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  • Geraldine Smith Apr 28, 2008

    Thanks for responding. Neither the Last Know Good Figuration, or Safe Mode worked. I clicked on the link, but don't know how to download the quick restore disks since I can't reboot.

    I looked at the list of post there. The last suggestions is that I hold down the f8 key and select "repair your computer option." I don't get that option. There is one for "directory services restore mode." Should I use that option?

    Also if I am able to "repair" the computer so that it boots, will I lose my data?

  • Geraldine Smith Apr 28, 2008

    Thanks again for the reply. This is a home PC. Vista was installed when I purchased the computer about 14 months ago. There was no installation CD. My employer provides us with copies of all software used at work, so I do have the Vista Business Upgrade and Office 7 CDs. Every 30 days I was prompted to back up my system, and I did for a while -- I have over 30 CDs of back up. I tried putting in Backup CD #1, but nothing happens. I labeled themas I was told, but they are just number with the date. None of the labels indicate that any one disc is a restore disc. I was able to access the link but those links also give instructions for my being able to boot up the system. When I do click the alt F10, I do not get the options indicated on page 10, only the option indicated in my first post.

    I appreciate anything else you can share.

  • Geraldine Smith Apr 30, 2008

    Thank you for all of your help. I took the PC to work. Two of the tech guys told me things were hopeless. One had me to order the installation CD from Acer, which I did. He then said he would try to remove the hard drive to try to save my data. Today he told me it was impossible to remove the hard drive and would be working on other projects. I talked to one of the other IT guys who went in chose the last known good configuration and it worked. He could not find anything wrong with the computer. I tried that link all weekend -- don't know what I did wrong. I'm on the PC now and am investing in an external hard drive to back up. I can't go through this mental torture again.

    Thanks for all of your help. You gave me the write info -- I don't know why it didn't work for me or the other two tech guys.



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I'm not sure about ACER but many desktops/laptops have a special menu with Safe Mode, LKGC, etc. Try pressing F8 repeatedly as the computer boots up. It should bring you into a menu. Select Last Known Good Configuration. This may or may not work if your backup is faulty but it is the first thing I would try. If this doesn't work I would try going into Safe Mode with Networking and attempt to backup all your data. Once this is done you can recover the OS using the recovery disk. These are generic instructions so please also refer to this link for ACER specific ideas.

Posted on Apr 28, 2008

  • robdogule Apr 28, 2008

    Hi there,

    I would not use "directory services restore mode" unless you are using Active directory. If this is a home pc you are most likely are not. What Operating system are you using, XP? Do you have a recovery CD? I could not find any official information on this pc since the Acer support website is not functioning but I did manage to find the following that will answer your question about what selections will save your data or NOT. Sorry the link is long. You have to copy and paste it to a browser possibly.

    Hopefully you have this option:

    Restore system from user's backup Allows you to restore the system using the most recent backup image you created. When selected, the backup image information appears below the option

    Restore system from user's backup
    Allows you to restore the system using the most recent backup image you created. When
    selected, the backup image information appears below the option



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