Question about Sony Playstation 3 (PS3) Console

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Unable to download update 2.30

It keeps coming up error 80710723 i have been trying to figure this out for days and cannot. please help

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  • Anonymous Apr 30, 2008

    i have he same problem and same code but it says connection to server lost

  • Anonymous Apr 30, 2008

    We are having trouble downloading the 2.30 update we went to setting's and went to System Update and when we tried to download it, it said "An error occurred during the download operation. A connection to se server canot be established

    (80710723)



    PS: We only got to about 1% and got an error then we tried another suppot opperator and we tried things and we got to about 13% and then had the same error, So can you help us...?

  • J4XXN
    J4XXN May 11, 2010

    are you on a wireless connection?

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Okay the PS3 has to be abit closer to the Wireless Connection or else it wont work atleast 20 ft away or else its not going to work 1st disconnect the PS3 from the wireless connection and then try to download or you download the patch from www.sony.com and put it on a disc and load on the PS3 and update it.

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Posted on Apr 30, 2008

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80710723 Possible Port Error - Try opening ports , TCP port: 80, 443, 5223 and UDP port: 3478, 3479, 3658. or add Ps3 to DMZ

You really might want to try creating the connections again on your PS3 system on the same modem/router you are using.

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The playstation 3 does not work with certain games saying there is an error on the router (error code: 80710723) How can we open more ports on the router? Thanks for your help


Generally what happens is that progress will stall whilst you are trying to update the firmware or software/games on your PS3, causing it to be corrupted. Your console is then unable to function properly, and you are left trying to "pick up the pieces" as it were. The PS3 error 80710723 is one of these system update errors, and is often experienced by gamers who use wireless connections to update their firmware or games.

So how can you fix PS3 system update error? Here are a few steps you can take to try and fix the 80710723 error code yourself.

  1. In your System Options/Network Settings you need to go and disable a setting called "media server". Doing this has been reported to fix the PS3 system update error in a number of different cases.
  2. If you are using a wireless network connection then switch to a wired connection and attempt to update your console. Wireless connections can have interference, or fail from time to time. Therefore it is better to use a wired Internet connection where possible.
  3. As a last ditch resort you can actually download the update from the Sony website onto your PC, then load that update onto a USB stick and plug it into your PS3 and carry out the update process from there. However, it is best to actually try and fix your connection problems first.

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It's having problems communicating with the server from the sound of it. Try hard wiring your router to your ps3 and then see how you go. If that solves the problem then you may have to look at setting up port forwarding on your router

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