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My 7.5kg excellence fisher and paykel smartdirve 9 will not spin or empty? the water pump fan can spin in both directions fairly freely underneath the machine. can you please help

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  • sarahmorton7 Aug 11, 2010

    thank you for responding to my message! I took the water pump out as it was spinning but not freely and there was remnants of a sock in it! after removing that, it works perfectly. Thanks again, I appreciate your time

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  • Fisher and P... Master
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Hi just read your posting.Now from the information in your posting the pump turns freely but the machine stills does not drain.Is this correct?Now I need the model number which is on a sticker at the back of the machine up top near the top panel.Do you hear any water being pumped out at all?Please reply with additional information on the questions and I am sure I can help you rectify this fault.

Posted on Aug 08, 2010

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Posted on Jan 02, 2017

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Hello I have a Fisher and paykel 7.5g smart drive excellence washing machine it doesn't spin and I can smell something burning.thanku Kelly


Has it drained the water out. It will not spin until completely empty. If it is not draining then Iwould say the burning smell is the drain pump overheating. Do not try to run it like that as the drain pump will short out the main control board eventually. Bail the water out by hand, tip the machine back against the wall and check the pump on the front right side of bowl. Replace the pump.

Jan 04, 2017 | Fisher and Paykel Washing Machines

1 Answer

My Fishe & Paykel KELVINATOR wont drain? It hums loudly, but so far no burning smell. I just emptied by hand as much water as poss but not sure now what to do? Hubby away. PLS HELP ASAP! Cheers!


Hi just read your posting.Now that you have drained most of the water from the machine turn the power off at the power outlet and look under the machine for me.You should see to the front right a black fan.This is your pump.Turn the fan a few times to loosen the pump.The fan should turn freely.Then put the machine back on its feet and turn back on at the power outlet and select a spin cycle and push start.Hopefully the machine will start to drain then spin.Please reply if the machine still does not drain or if you have the new type of pump which has no fan.Also please reply on how you got on.Looking forward to your reply.

Sep 25, 2010 | Fisher and Paykel Fisher & Paykel Washer

2 Answers

Water will not drain out of our washing machine Fisher & Paykel GW712 AU 93200-A


Hi just read your posting.1st you need to drain some of the water by hand using a small bucket or pot ,enough so you can lean the machine back to look under the machine.If you have the old style of pump you will see a red or black fan under the machine front right.If you have this pump turn the fan a few times to loosen it.The fan should turn freely.Then put it back on its feet and select a spin cycle and push start.It should start to drain and then spin.Please reply on how you got on or if you have the new type of pump which has no fan.Looking forward to your reply.

Sep 21, 2010 | Fisher and Paykel IWL12 Top Load Washer

3 Answers

Water would not drain and was slow to spin


Hi Rick.Now on the FISHER@PAYKEL machines they will not spin properly unless all the water is out of your machine.Please look underneath the machine for me and you should see the pump which has a fan attached to it .It is located to the front right.Now turn the fan clockwise and anticlockwise a few times to loosen the pump as it may be jammed.The fan should freely.To look under the machine 1st you must bail some of the water out by hand with a small bucket or pot,enough to lean the machine back so you can look under the machine without it leaking everywhere.Now once the fan turns freely put it back on its feet and select a spin cycle and push the start button.Hopefully the machine will start to drain and spin.Please reply back on how you got on or if the machine still does not drain.

Aug 11, 2010 | Fisher and Paykel GWL11 Top Load Washer

2 Answers

My washer has fault 37 and we can smell rubber burning. The drum feels very lose.


On F&P machines the inner tub floats away from the dog clutch allowing the agitator to wash without attachment to the drum. When you empty the machine the inner drum settles back on the dog clutch and can be engaged for spinning. A loose drum when full of water is probably not a fault..
37 error is pump fault. Water level not changing.
The pump may be blocked/jammed and be overheating, or it may have failed.
You'll need to unplug the power supply at the socket.
You'll need to empty the machine.
When the water level is low you can lean the machine back to access the pump motor under the tub. Turning the fan blades can sometimes dislodge the obstruction. If the fan turns freely retry the spin mode to empty the machine..
If the pump is jammed you'll have to remove it and clear the port.
Make sure you've emptied the machine as any water left in it will run out when you remove the pump.
carefully study the pump before removal. Take note of the latch which locks the pump in position. Earth wire to open spade connector. Power wires to pump via plug. Remove and clean. Replace and test.
If the pump still overheats it should be replaced or it will damage other components. The pump resistance should be more that 33ohms..
F&P reccommend pump replacement if less than 33ohms.
Good luck.....Nomess

Aug 07, 2010 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Machine stops when gets to the spin cycle- last time was a hair clip stuck in pump. How do I get into the pump to get it out myself? Is a fisher and paykel smart drive about 9 yrs old.


Hi just read your posting.Is the machine draining any of the water?If it is not draining then bail some of the water out with a small bucket or pot, just enough so you can look under the machine without it leaking everywhere.Now when you are looking under the machine look to the front right and you will see a red or black fan.This is your pump.Turn the fan clockwise and anticlockwise a few times to loosen it if it is jammed.The fan should turn freely.If the pump turns freely then put the machine back on its feet and select a spin cycle and push start.The machine should now drain the water and then it will spin.Please reply on how you got on or if the machine still does not drain.Looking forward to your reply.

Jul 29, 2010 | Fisher and Paykel Fisher & Paykel Washer

1 Answer

Fisher Paykel- GW11US model will not drain the water out at the rince cycle


Hi just read your posting.Now what I need you to do is to look under the machine to see what style of pump you have.They used 2 types of pump for your model.Before you look underneath the machine bail out some of the water by hand so when you tip the machine backwards and lean it against the wall the water wont leak out.Now when you look under the machine look to the front right of it and there should be a fan which is red or black in color.This is your pump.While you are looking under the machine and you can see this style of pump turn the fan a few times just in case it is jammed.If it turns freely put the machine back on its feet and select spin and see if it drains.Now if you have the pump with no fan or it does not start draining after you turn the fan please reply back and I can help you further.

Jun 20, 2010 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

Intuitive eco


this machine will not spin until it is empty of water. it sounds like your pump is jammed. first- empty water by hand then tip machine backwards so you can look underneath. only tip it back enough to look underneath. on the front right of the machine you will see a black or red fan, that is the pump. turn the fan clockwise then anti clockwise and hopefully that will loosen up what is jamming the pump. put the machine back on its feet and turn it on. advance cycle to spin then push start. it should start draining the rest of the water out and start spinning. please reply 4 more help

May 21, 2010 | Fisher and Paykel (IWL12)

1 Answer

How to open machine to get at pump of model gw709au machine will not empty water any ideas


Drain pump located underneath. Disconnect from power.  Bucket out as much water as you can, then lean machine over backwards so you can see underneath. The drain pump is located front right of machine- you will see a fan blade, this is the drain pump. The fan blade should spin freely if you turn it- if not, you have a blockage in pump. To remove pump: disconnect wiring plug connection + earth wire. At the top of pump there is a white plastic tag- lift up and turn pump anti-clockwise to remove. Note- water will come out when you remove pump, so put down some towels!!. Now, with pump removed, feel up in hole where pump came from for blockage and remove obstruction. Reverse procedure for reassembly, and test. If still not draining, blockage may be further up system, requiring removal of inner bowl to clear (not recommended for DIYer- call in the experts!!). Good luck!!

Mar 10, 2010 | Fisher and Paykel Washing Machines

1 Answer

Fisher and Paykel GW708F Screaming like a jet engine on spin!


Hi there

Yea if the machine sounds like a train going through the middle of your house when its on spin it will most definately by your seals and bearings, an easy way to check is lean the machine back onto something and look underneath if the main seal is leaking and the bearings are run there will be rusty looking residue on the motor rotor(the round thing in the middle of the drum), seals and bearings are fairly expensive to replace About $350NZD if no shaft is needed and up to $500NZD if a replacement shaft is needed.

I hope this helps you out.

Nick

Aug 03, 2009 | Fisher and Paykel Fisher & Paykel Washer

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