Question about HP PhotoSmart C4385 All-in-One Printer

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I can't scan, message showing USB or wireless not connected

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Hello and Welcome to FixYa!
This error may occur due to many reasons, It will be difficult to state all of them here with possible solutions, so a better option is to Diagnose everything with the help of HP's Scan Diagnostic utility. I've attached the download link below, you have to select your operating System from the drop down menu above, then expand the Utility Link, and Download the Scan Diagnostic Utility.
I hope this will solve your issue.

If you think I was of help, your token of appreciation in the form of rating will be esteemed.
Concerned, Nooh
P.S: Download Link

Posted on Aug 08, 2010

  • chris Jan 05, 2012

    There is no Diagnostic Utility for Mac OSX, only diagnostic for setting up the printer.
    My HPC4385 will no longer scan or copy, but will print without any problems. I'm using a wireless system, and this is very frustrating!

  • Susan Fox
    Susan Fox Feb 01, 2014

    This solution was very helpful, fixed my scanner today and it has not been working in months!

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