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Depending on the washing machine, it is supposed to have a gizmo inside the softner housing that triggers the water during the rinse cycle to flow into the softner dispenser. Sometimes, they go missing or are clogged with hardened softner. Open the door fully open and carefully prize the entire housing out. Clean it with hot water and put it back in. Some machines require the slide in tray be raised about 70 degrees (most common) and then pull out, others require a downward angle.
you can try putting a dishwashing tablet in it with some hot water and let it sit overnight ...the tablet has something in it made to desolve build up for water ,soap,ect...and it safe to the washer and to you too.I used one in my water drain on a water in the door ice box worked like a charm.
hot water valve inside unit may be faulty ck it to make sure that it is powering up and then make sure it is operating. the cold and hot valve are one unit on most washers so the unit is replaced as one. if its a front loader than there might be a one way ck valve malfunctioning or the unit keeping intoducing water into the unit even though it is at the level it should be at. top loader then the level sensor is jacked and needs replaced.