Question about Dell Computers & Internet

2 Answers

I have downloaded Adobe several times since I got my computer 4 years ago and have never been able to open a pdf file sent to me in an email. Adobe will not help me with this issue. Could it have to do with my anti-virus program? Or the version of Windows that I have?

Posted by on

  • joecoolvette
    joecoolvette Aug 08, 2010

    A) What version of Windows do you have? B) What version of Adobe Acrobat Reader are you trying to download? C) Yes. Your anti-virus program could very well be blocking the download. Especially Norton, or McAfee. Post back in a Comment.

  • fultimers Aug 08, 2010

    Thanks for responding! I have Vista (don't know how to tell you what version it is), Adobe Reader 9, and Norton 360 anti-virus program.

    Thanks for helping me!

    Linda

×

Ad

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Dell Master
  • 5,660 Answers

I'm almost willing to bet Linda that the problem is Norton 360, but lets go on, and I would like you to view this page on Adobe Support,

http://kb2.adobe.com/cps/836/cpsid_83686.html

You may have already tried what is listed.
I await your response.

Posted on Aug 09, 2010

Ad
  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 34 Answers

Try to download the acrobat reader

Posted on Aug 08, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Adobe acrobat reader


Try to download the file again or if it was sent to you via email, have the sender verify they can open the file & resend it. There are tools you can use to try to fix problems in PDF files, but they should be used as a last resort since they cannot fix all errors without data loss or corruption.

Sep 03, 2014 | Computers & Internet

1 Answer

How do I open a pdf file from my email


the .pdf file extension is, unfortunately, not universal to all pdf reading programs and some of their formats vary slightly, and can not always all be opened via adobe reader.
1. make sure your reader is up to date.2. try to download the file to your phone before you open it.3. see if the file can be opened and viewed from a computer (maybe the file is corrupt)4. try downloading another app for viewing pdf files.

Nov 08, 2011 | HTC Wildfire Cell Phone

1 Answer

How can I open XLSs files that have been sent to me via email I have no trouble in opening pdf files. Thanks.


XLS files are Microsoft Excel spreadsheets. If you don't have MS Office or Excel installed on your computer, Microsoft has a viewer you can download. You can't make any changes to the file, but you'll be able to see what you have been sent. Here's the page at MS where you can find information and the download link for the viewer.

PDF files open with Adobe Reader which is something completely different.

Jul 09, 2011 | Microsoft Windows 7 Home Premium 64BIT...

4 Answers

Adobe Reader could not open 'filename.pdf'" because it is either not a supported file type or because the file has been corrupted (for example, it was sent as an email attachment and wasn't correctly...


Help with PDF Documents Some documents on Maine.gov are provided in PDF format. In order to view or print PDF documents, you need the free Adobe Reader. Generally, you will find an alternative format is also provided for the document, such as Microsoft Word, HTML, or plain text. If you cannot access a document in PDF format and there is no alternative version, please contact the agency or contact the Maine.gov webmaster for assistance.
Adobe PDF-to-HTML Online Conversion Tool
We've provided solutions for some common PDF issues below.
General Tips: Problem 1: Blank Page in Browser You have selected to download a file and you receive a blank page with a "Done" message at the bottom of the browser. This may be because you do not have enough space in your temporary internet file folder to complete the download.
Solution: Internet Explorer: Tools> Internet Options> Temporary Internet Files> select Delete Files
Netscape: Edit> Preferences> Under Category on the left Advanced> Cache> click Clear Memory Cache
Problem 2: Blank Page "%PDF" You received an error message containing "% PDF" or you have received a blank page while trying to download. This is due to a problem with your web browser not opening .pdf documents correctly.
Solution: Adobe Acrobat Reader 5.0: Edit> Preferences> General> Options> Web Browser Options> make sure the Display PDF in Browser box is not checked.
Adobe Acrobat Reader 6.0 and newer: Edit > Preferences > Internet > make sure the Display PDF in Browser box is not checked.
Problem 3: "Error Locating Object Handler" You receive an error message that says "Error Locating Object Handler" while trying to download a document. This is because there is a dependency with a plug-in for Adobe Acrobat while using Internet Explorer.
Solution: Please go to the following website for detailed instructions: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q262213
Problem 4: Unable to Print You have successfully downloaded the pdf, can view it on your computer screen but are unable to print. This is due to a post script error with your printer.
Solution: In any Acrobat Reader program: File > Print > check the Print As Image box > OK
Problem 5: "Adobe Reader could not open file" You received the error message "Adobe Reader could not open 'filename.pdf'" because it is either not a supported file type or because the file has been corrupted (for example, it was sent as an email attachment and wasn't correctly decoded).
Solution: Adobe Acrobat Reader 6.0: Edit> Preferences> Internet> make sure the Display PDF in Browser box is not checked.

Aug 26, 2010 | Computers & Internet

3 Answers

I don't know if I need to download Adobe Reader. What is it for? I use my computer mainly for emails.


If you download and install Adobe Reader, you can see .PDF files like insurance cards for your automobile for instance. Emails don't require .pdf file capability, usually, but traditional printed documents available online are usually put into the .pdf file format.

Jul 04, 2010 | Toshiba Satellite A135-S2276 Notebook

1 Answer

Can not open item on email.


First, make sure the extension at the end of the file is .pdf. If it is not .pdf, then Adobe will be unable to handle the file.

If it is in fact a .pdf file, try reinstalling Adobe Acrobat Reader

Hope that helps =)

Feb 18, 2009 | Adobe Computers & Internet

2 Answers

MANUALS SENT AS PDF.


Hi,
Adobe Reader is free to download from here:
http://www.download.com/Adobe-Reader/3000-2378_4-10000062.html

or view online here:
http://www.pdfmenot.com/

Hope this helps

Chris (ziraffa)

Dec 28, 2008 | Samsung YP-T7JX (1GB) MP3 Player

1 Answer

Encoded email


Hi Charlie,

Yes, you cannot just open a .pdf file (Adobe format) by opening it as a text file. It will look like a bunch of strange characters if you try to open it on Notepad or Word.

Did you reboot your computer after installing Adobe Acrobat Reader? After installation any .pdf files will be opened automatically by Adobe Reader, but only after your computer is restarted.

Also, if you look in your email on the list of files attached, the file should have a name ending in .pdf. That's how the system recognizes it as an Adobe Acrobat file. If it doesn't have the correct extension, you'll need to save it and change the file type. The way you do that depends on which Windows you have an if you're hiding the extension type (which is the default setting).

Worstcase, you can just have your friend open it and print it for you.

By the way, I wish you hadn't rated my answer as "Inappropriate". I got a score of 40/100 instead of 70/100 for a "Thanks for Trying"... :-( Anyway, hope that helps you out.

-Vince

Oct 04, 2008 | Gateway GT5220 PC Desktop

1 Answer

Unable to download pdf file


You need to update your reader. Go to the www.adobe.com/acrobat site and locate the dowlnload file for the latest version

Uninstall your current reader.

Turn off all running programs including your virus control while you download and install the new software.

Restart your computer.

Thank you for using Fix Ya!

Aug 22, 2008 | Computers & Internet

1 Answer

Unable to download pdf file


Uninstall all Adobe software what ever version you have, than go to start>search>all files and folders, select local hard drive if it is not, than click more advanced options, select first three things in the list and than type adobe in All or parts of the file name. When it finds folders and files select them all and press DELETE. Than empty your Recycle Bean and restart your computer once it is up download new Adobe installation file and install it again. I know that this is pain but you will have to get rid of all damaged files used by adobe reader.

Feb 04, 2008 | Adobe Acrobat 6.0 for PC

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

41 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18408 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...