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I backed up my files on My Book Essential in order to restore my computer to its original state. Now I'm ready to retrieve the files. My computer recognizes the outside drive but has no program to bring the data back to the computer. It's windows xp3. What program do I need to install and where do I find it?

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  • box10009 Aug 08, 2010

    My computer recoginizes Book F (which is storing the data) but does not offer an option to restore it. It's like there is a program missing. I've been told to look for retrospect express, restore wizard, automated system recovery wizard and I find nothing in the system. I'm thinking there must be a download for this kind of device

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It's depend on with which software you have taken the backup. If you took backup with windows inbuilt backup then go to Start->all programs>accessories ->Sytem tool->backup Then click on it then you can see backup wizard locate the backup file then you can restore it. If you used any software then download that software again and install then you can get backup again on computer with it. Let me know if you need further assistance. Thanks for using FixYa.

Posted on Aug 08, 2010

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Its allways plug and play but yes you should check your device manager
(start - run - devmgmt.msc) see if there is any yello exclamation mark install the driver software from the computer manufacturers website, apart from that you can also intall the driver software of your device so that it can work with your computer if it requires to complete the setup.

Posted on Aug 08, 2010

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