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Believe you have my problem already... - Computers & Internet

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  • anthonywpeac Aug 07, 2010

    Greetings ! This is about installing an Epson v300 photo scanner on a PC running Vista Home Pr. SP2, autoupdate. The scanner comes with CD, which I have used as directed. The trouble is that p&p goes looking for driver (which is fine), finds it, say it has got it, and then says 'problem... cannot install... filename, directory or vol. label syntax incorrect.
    Hours on e-mail to Epson; hours on forum at MS, and feeling that I am "stalling between two fools" because each says 'Not me, Chief'.

  • anthonywpeac Aug 10, 2010

    Comment from original poster:
    Have now unearthed Msoft Knowledge Base Article 927524 (reviewed Mar 2007) which shows clearly why this happens.
    Epson has issued (and is not alone) a CD with the installation initiated by a 'dot exe' file.
    Vista is expecting to find 'dot inf' file(s) and it isn't there.
    MSoft says "Epson, you made the scanner, it's up to you to make it work with our Operating sys (Vista)".
    Epson says "It's up to MS after we tell them what we've made".
    Stalling between two fools. Who would be a customer !

    What to do ? Remove the debris of the failed CD inatall: [only takes a novice about 2 hrs!] then use the 'Compatibility' facility within Vista to tell the system to treat this program as if Vista was MSoft XP, SP2.
    Ho Hum.
    It's like two engineers each building one half of a bridge and finding they don't meet in the middle. Predictable, foreseeable, unsatisfactory and 'who cares about the customer' Have a nice day !'

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Just a sugestion, have you done the add hardware install instead of the direct install? and direct ti to the CD drivers and let windows itself install? i gather this may have been an option from one othe the other companies?.............................do not except do not pay for this............just reply..............................................

Posted on Aug 07, 2010

  • anthonywpeac Aug 08, 2010

    Many thanks Steve: just to clarify - I read this as suggestion that I DO do 'Add hardware' route, rather than asking whether I have done the wrong one ? - Am I right ?

  • steve morris
    steve morris Aug 08, 2010

    no, i mean that is the better way of doing it, then windows will install what it needs to run, do the add hardware bit ...not the direct install, but be sure to remove all the other things it has installed first or it will just keep coming up with the same thing again..

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Hello,

The problem you posted is not clear enough for me to advice, i will appreciate if you can give more details on the question.

Take care.

Posted on Aug 07, 2010

  • 2 more comments 
  • anthonywpeac Aug 07, 2010

    Sorry - there seems to be a snafu here. I posted a scanner installation prob yesterday but did not submit. FixYa has sent me 2 e-mails saying we have the problem, just (join). I logged in and now get advice on Barcodes !

  • Jimoh Adeleke Muyideen Aug 07, 2010

    Hello,

    You did not post this problem earlier and now am down with your rating, but no problem, from the comment you posted, the problem could be that the installation cd you are trying to load is scratched or corrupt, that is why you are having a missed file, clean the surface of the installation cd and try again, if it is still same problem, you will need to get another copy of the installation cd to load on your system, getting another copy of the installation cd will fix the the installation process problem.

    Take care.


  • anthonywpeac Aug 08, 2010

    Sorry if it messed your stats: my request yesterday is in fact on this link - headed 'Greetings -trying to install' http://www.fixya.com/support/t4869009-re...

  • anthonywpeac Aug 08, 2010

    Respectfully submit CD unlikely to be problem, given that I have alaso downloaded direct frorm Epson site - with same result.

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