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I need help my computer has been infected with something and i need help to figure out what to do!!

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Before you rush your computer off to a computer repair shop, how about giving a tech a chance that does this?

Do I assume you are using a different computer, than the one that is infected?
If so, I would like you to download the free version of Malwarebytes' Anti-Virus, and burn it to a CD disk.

Then, infected computer unplugged from the internet, (Unplug the Ethernet cable from the computer), you will put the CD disk in your optical drive tray of the infected computer.

Install Malwarebytes, then run Malwarebytes.

You may have picked up a pesky 'critter', that is a form of MS Antivirus.
A rogue 'scareware' malware, that tries to get the user to download their fake anti-virus program.

Send money, and they give you nothing, except heartache.
The program's name, and it's icon are very misleading. Looks a lot like official Microsoft stuff, but isn't, and fools a lot of people.

The name has changed over the years for MS Antivirus.
Information on MS Antivirus from Wikipedia,

http://en.wikipedia.org/wiki/MS_Antivirus

Information on Malwarebytes' Anti-Malware,

http://en.wikipedia.org/wiki/Malwarebytes%27_Anti-Malware

This is the download page for the free version of Malwarebytes, from Cnet.com, a trusted website,

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Malwarebytes on their official website has a free version, and a paid for version.
The free version from the official website, comes up with occasional pop-up,s trying to get you to buy the paid for version.

The paid for version runs in Real Time.
That is, as soon as you turn your computer on, it goes to work.
With the free version available from Cnet, you have to manually start Malwarebytes.
(Again, this version has no pop-ups)

Just schedule a time frame to run Malwarebytes.
(Once a week? Anytime you feel malware has gotten to your computer?)

On the Cnet free version download webpage, left-click on -
Download Now (5.87MB)

Within a few seconds a small window will come up on the right,
Opening mbam-setup-1.46.exe
Left-click on Save File.

Where will this file go?
Depends on what Windows version, is on the computer you're using now.
If it's Windows XP, (Home or Pro);

If you have your downloads set to save to your My Documents folder, it will go there. (Start > My Documents)
It may go to a sub-folder within My Documents.
Downloads.
Double-click on My Documents, or on Downloads.

If you do Not have your downloads set to save to your My Documents folder, this file will go to your desktop screen.

In either place, Right-click on the file name. Put a CD disk in the optical drive of the computer you are using.

(If you are using the infected computer right now, there will be a different set of instructions. Post in a Comment if this holds true)

In the fly out menu left-click on Copy.
In the menu to the left side of the window, left-click on Copy to CD.
After the computer has copied Malwarebytes to CD, remove the CD, write Malwarebytes in the middle of the label area.

Put the Malwarebytes CD disk in the optical drive of your infected computer. (Turn the computer on, open the optical drive tray, insert the disk label side up, close the tray)

If the Malwarebytes installation disk does not automatically load, you have to manually open the disk.
Left-click on Start > My Computer

Look for the drive letter that corresponds with the optical drive, the Malwarebytes disk is in.
(For example Drive (D:), or Drive (E:)
Malwarebytes should be listed next to the drive letter)

Double-click on that drive letter.

Follow the instructions given.

One more thing.
System Restore.

System Restore is always operating in the background. It's there in case you need to restore the Windows operating system, and personal files, plus programs, back to a time when everything was working correctly, in case something happens to your computer.

System Restore will also back up the files for viruses.
Suggest you turn System Restore off, then run Malwarebytes one more time.

[Before you run Malwarebytes this time, plug your Ethernet cable back into the computer]

After Malwarebytes has run this second time, you can turn System Restore back on.

To turn System Restore off:

Long way; (Windows XP)
Left-click on Start
Hover your mouse cursor on All Programs.

Go up to Accessories, over and down to System Tools.
Over and down to System Restore.
Left-click on System Restore.

Go to the left side of the window, and left-click on - System Restore Settings.
In the next window, left-click on the empty box to the left of -
Turn Off System Restore.
(Puts a green checkmark in the box)

Go to the bottom Right, and left-click on Apply.
Now go to the bottom Left, and left-click on OK.

After Malwarebytes has run the second time, go back into System Restore, and to System Restore Settings.
Left-click on the box again. (Removes the green checkmark)
Left-click on Apply, and then on OK.

You should also set a Restore Point.
This is a date when your computer is functioning well, and a point you can restore your computer back to, should anything happen to it.

This time go to the right, and left-click on the empty circle to the left of
Create a restore point.

Any questions please post in a Comment.

Posted on Aug 08, 2010

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This is not really something that can be fixed here, I would take it to a certified computer tech. There are people that can do it remotely but I don't know any.

Posted on Aug 07, 2010

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Posted on Jan 02, 2017

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