Question about Sony AW-Q170A-B2 DVD RW Dual Layer Burner

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Device stopped to read any disc

Hello,

My drive has suddenly stopped to read any DVD discs. All I get when I click to open the drive folder is empty window with no files at all. The drive itself seems to be working mechanically ( the LED light is blinking and I can hear disc spinning ). When I burned a dvd burning software announced "Burning process completed successfully" but I can't see any files. Can you help me?

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  • Anonymous May 24, 2008

    i ned the sony aw-q170a software plissss y can not find a free download plieee help meeeee!!!



    elrolly_21_ricota@hotmail.com



    thanksss

  • a607 Aug 31, 2008

    my dvd writer has stopped reading any disk suddenly.i have just byied it

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  • 45 Answers

For EnzoMolinari
u r drive is having an hardware problem just contact nearby service center

Posted on Jul 28, 2008

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Posted on Jan 02, 2017

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1 Answer

Win XP intermittantly fails to see DVD or says it's blank


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem
"you only need to do the following"
if you cant see your disk drive in windows explorer


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope this helps

Nov 21, 2012 | Computers & Internet

2 Answers

I am new to the computer world & need some help ? How do i transfer my pictures from my computer to a disc ? Thanks


This is for windows 7:
Click the Burn button.
  1. Open your Pictures library from the Start menu and select your desired photos.
  2. Select the photos and folders you want to copy by holding down the Ctrl key and clicking their icons. Or, to select all the photos within a folder, press Ctrl+A.
  3. Need to select photos from multiple folders? Don't select any photos or folders in this step. Proceed with the rest of the burn process and Windows 7 will open an empty window showing the newly inserted disc's contents: nothing. Drag and drop the photos you want to burn into that window. When you're ready, go back to the Pictures Library and click Burn.

  4. Insert a blank CD or DVD into your writable disc drive.

  5. Decide how you want to use the disc:

    1. Like a USB flash drive:

    2. Choose this option when you intend for other PCs to read the disc. Windows 7 treats the disc much like a folder, letting you copy additional photos to the disc later.
    3. With a CD/DVD player: Choose this option to create discs that play on CD and DVD players attached to TVs. Don't choose this unless you plan to view the disc on a TV. You can't add any images to this disc later, so be sure to get them all selected the first time.

  6. Type a name for your disc and click Next.

  7. Click the Burn or Burn to Disc button again, if necessary.


PCHELPSTER007 from youtube. (If I helped you please rate me, if not, feel free to reply)

Jul 06, 2011 | Office Equipment & Supplies

1 Answer

My cdrw/dvd drive suddenly stopped burning dics. It will read and play discs but will not burn. I tried to search for an update to the driver but it says i have the most current one.


click start control panel administrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall

if this does not fix the problem it might be a registry problem

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps

May 23, 2011 | Philips Computers & Internet

1 Answer

I have problem with my new laptop MSI CR420. The DVD/CD RW ROM drive can't read from CD, it's just can read from DVD. So can you help me to solve this problem....


I am going to provide troubleshooting steps to try fixing this problem, since the disc drive can still read DVD disc its no longer a hardware issue, so im thingking this might be a software issue and the steps below might help you fixing this.

- click start > run and type "regedit" w/o qoutes
- once you access the REGISTRY EDITOR kindly open therse folder (each folder contains another folder) make sure to follow the below steps carefully.
- go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
- insed the "class" folder look for {4D36E965-E325-11CE-BFC1-08002BE10318} it is the CD/DVD rom drive.
- at the right part of the registry delete "upper" and "lower" filters name
- once done close the registry.
Go to device manager
- click start > run > type "devmgmt.msc"
- click the + sign beside CD/DVD drives
- right click and select properties
- go drivers tab
- and then select the button uninstall the driver
- RESTART THE COMPUTER
After restart all should be fine now.

Mar 22, 2011 | Computers & Internet

1 Answer

How do i download pics from comp to disk


Hi,
  1. Insert a writeable CD or DVD into your computer's CD or DVD recorder.
  2. In the dialog box that appears, click Burn files to data disc.
  3. In the Burn a Disc dialog box, type a name for this disc, and then click Next.
    It might take several minutes for the disc to be formatted in the default Live File System format. When the formatting is complete, an empty disc folder opens.
  4. Open the folder that contains the files you want to burn, and then drag the files into the empty disc folder.

    cdb4d559-8825-47a1-8175-79020965d91c.pngYou can copy files to the disc folder by dragging them to the disc icon or to an open disc folder As you drag files into the disc folder, they are copied automatically to the disc.
Thanks for using Fixya
proton

Jul 28, 2010 | Dell Inspiron 530s Desktop Computer...

1 Answer

I have a BD-HP16 Sharp Aquous Pure Mode DVD


Cannot operate could be the disc itself (defective) or the DVD drive (defective in need of repair or replacement) itself. However this is how to complete the update in detail.

The update file can be found here http://www.sharpusa.com/CustomerSupport/ProductDownloads.aspx

Select bluray disc players
model not listed
type in model number
Then click on search
Click on the instructions and read thme if you need to. If you do not need to read the instructions click on the firmware and save it to your desktop. After the download has completed open the folder and click on extract all files under folder tasks, which should be on the left of the window nearer to the top.

At this time insert a 1, 2 or 4 GB flash drive into your computer. Then in the window click on next if you need to or browse and then my computer and then the icon of the usb device itself. Click on extract or next. When it is done safely remove the usb device from your computer by clicking on safely remove hardware located near the time on the bottom right hand side of the computer monitor.
Click on the usb device and click on stop. Remove it from the computer and place it in the back of the bluray player. Turn the tv and bluray player on as if you were going to view a bluray. There shouldn't be any discs inside. Press the setup button on the bluray remote control. Choose settings. Choose software update. Begin the update. After it is completed turn off the bluray player before removing the usb device.

If the usb device needs to be reformatted or if the zip file folder is placed on the usb device instead of the extracted file the download will not be successful.

May 09, 2010 | Sharp AQUOS Blu-ray Disc Player

1 Answer

Driver needed for TSST Corp CDDVDW TS-H653N SCSI CdRom Device please. DVD drive shown in My Computer, and MS says I have the correct driver for this device. But, it doesn't work.


If the computer still cannot read a disc, there may be a problem with the drive. Go to method 3 to troubleshoot the CD or DVD drive. If the computer can read the other disc, there is a problem with original CD or DVD. Contact the manufacturer of the damaged disc to obtain a replacement. Method 3: Try a different disc drive If the disc is clean and undamaged, check whether there is a problem with the drive. To do this, follow these steps: If the computer has more than one disc drive, insert the disc in a different CD or DVD drive to see whether it can read the disc. If your computer does not have more than one disc drive, you can insert the disc in a different computer. If the other CD or DVD drive can read the disc, there may be a problem with your CD or DVD drive. Go to method 5. If the other CD or DVD drive cannot read the disc, the disc may not be compatible with the drive. Go to method 4. Method 4: Make sure that the disc is compatible with the drive Check the following list to make sure that the disc that you are trying to use is compatible with your CD or DVD drive. A DVD disc is incompatible with a standard CD drive. A CD-RW disc is incompatible with a CD drive that does not support CD-RW discs. A DVD disc is incompatible with a drive that does not have a DVD logo on the front. If the disc is compatible, go to method 5. If the disc is incompatible, use a compatible disc or contact the vendor for a compatible replacement. Back to the top Method 5: Use Windows Update to check for updated drivers If the disc is compatible with your CD or DVD drive, check for updated drivers that the CD or DVD drive may be missing. To check for driver updates that you can install, visit the following Microsoft Web site: http://windowsupdate.microsoft.com If these methods do not resolve your issue, try the advanced troubleshooting steps in this article. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help, or you might want to contact Support. For information about how to do this, visit the following Microsoft Web site: http://support.microsoft.com/contactus/ If methods 1 through 5 did not resolve the issue, you can follow these methods to try to isolate and resolve the problem. Method 1: Test the disc by using the command prompt to copy files Try to copy files from the disc to the hard disk. If the hard disk cannot copy files, the disc might be damaged. If the files are copied successfully, there may be file types on the disc that the hard disk cannot read, or there may be a problem with the CD or DVD drive. To test the disc by using a command prompt to copy files, follow these steps: Create a test folder on the hard disk, and then give the folder a folder name such as "cdtest." This is the folder to which you will try to copy files. Click Start, and then click Run. Copy and paste (or type) cmd in the Open box, and then press ENTER. Copy the files from the CD or DVD drive to the test folder on the hard disk. To do this, type xcopy DiscDrive:*.* HardDiskDrive:cdtest /v /e at the command prompt, and then press ENTER. Make sure that you replace “cdtest” with the name of your test folder. Note In this step, DiscDrive is the drive letter of the CD or DVD drive with which you have problems. HardDiskDrive is the drive letter of the hard disk drive to which you want to copy these files. If you are asked whether cdtest specifies a file name or a directory name, press F. If you successfully copied the files from the disc to the hard disk, the disc is not damaged. To remove the copied files, type rd /s cdtest at the command prompt, and then press ENTER. If you cannot copy the files, the disc may be damaged. Contact the manufacturer of the damaged disc to obtain a replacement. To continue trying to isolate the problem and test the CD or DVD drive, go to method 2. Method 2: Test the CD or DVD drive in a "clean boot" state If the disc is readable and undamaged, there may be some hardware or software that is interfering with the CD or DVD drive. You can test this by inserting the disc into the drive after restarting your computer in a clean boot state. This helps you determine whether any hardware or software is interfering with the CD or DVD drive. To test this, follow these steps: Restart the computer in a clean boot state. Note For more information about how to start Windows with a minimal set of drivers, click the following article number to view the article in the Microsoft Knowledge Base: 310353 How to configure Windows XP to start in a "clean boot" state After the computer is restarted, exit all programs and applications that may be using the CD or DVD drive. First, right-click each icon in the notification area, and then click Exit. Note The notification area is located at the far right of the taskbar, near the clock. Some programs that are listed in the notification area do not have an Exitcommand. Therefore, you may have to click Quit, Close, or Disable, depending on the commands that are available for that program. Click Start, and then click Run. Copy and paste (or type) taskmgr in the Open box, and then press ENTER. Windows Task Manager opens. Click the Applications tab. If any programs appear in the Task list, click the name of the program to select it, and then click End Task. Repeat the previous step until the Task list is empty. Close Windows Task Manager. Reinsert the disc in the CD or DVD drive. If the CD or DVD drive can read the disc, there may be other programs preventing the drive from reading the disc. Go to method 3. If the CD or DVD drive still cannot read the disc, go to method 4. Or, if you are not specifically using a DVD drive, you may want to contact Support. For information about how to contact Support, go to the "Next Steps" section. Method 3: Change the CD or DVD drive configuration If there are programs that are preventing the drive from reading the disc, you can try to resolve this issue by configuring the drive to run in direct memory access (DMA) mode. DMA mode is a high performance mode for transferring data to and from devices. These include CD and DVD drives. To configure the CD or DVD drive to run in DMA mode, follow these steps: Configure the CD or DVD drive to run in DMA mode. For more information about how to switch your computer's disc drive controller to DMA mode, click the following article number to view the article in the Microsoft Knowledge Base: 310751 Device settings are hard to find in Windows XP Reinsert the disc in the CD or DVD drive. If the CD or DVD drive can read the disc, you are finished. If the CD or DVD drive still cannot read the disc, try to troubleshoot DVD components by using method 4. Or, if you are not specifically using a DVD drive, you may want to contact Support. For information about how to contact Support, go to the “Next Steps” section. Method 4: Troubleshoot DVD problems If the advanced troubleshooting methods 1 through 3 do not resolve the issue, and you have problems specifically with a DVD drive, follow these steps to try to isolate and resolve the problem. Prerequisite You must use a DVD drive with a DVD logo on the front, not a standard CD drive. Step 1: Unplug any cables that are connected Unplug any cables that are connected to the video outputs of the computer. Reinsert the disc in the DVD drive. If the DVD drive can read the disc, you may have problems with the video hardware installed on your computer. Contact the manufacturer of the video hardware for support or for a replacement. If the DVD drive still cannot read the disc, go to step 2. Step 2: Update the DVD driver Contact the manufacturer of the DVD drive to obtain an updated driver for the DVD drive, and then follow the manufacturer's instructions to install the driver. Reinsert the disc in the DVD drive. If the DVD drive can read the disc, the problem was caused by an outdated driver. You are finished. If the DVD drive still cannot read the disc, go to step 3. Step 3: Obtain a hardware-based DVD decoder or software-based DVD decoder Contact the manufacturer of the DVD drive to obtain a hardware-based DVD decoder or software-based DVD decoder, and then follow the manufacturer's instructions to install the decoder. Note Many video adapters help decode DVD discs. However, the video adapter may not fully decode a DVD movie. Reinsert the disc in the DVD drive. If the DVD drive can read the disc, the problem was caused by an outdated DVD decoder. You are finished. If the DVD drive still cannot read the disc, make sure that the sound card in the computer is compatible with the DVD drive. To do this, contact the manufacturer of the sound card. Reinsert the disc in the DVD drive.

Feb 27, 2010 | Compaq Computers & Internet

1 Answer

How do you burn a cd on this notebook?




  1. Insert a writeable CD or DVD into your computer's CD or DVD recorder.
  2. In the dialog box that appears, click Burn files to data disc.
  3. In the Burn a Disc dialog box, type a name for this disc, and then click Next.
    It might take several minutes for the disc to be formatted in the default Live File System format. When the formatting is complete, an empty disc folder opens.
  4. Open the folder that contains the files you want to burn, and then drag the files into the empty disc folder.

    cdb4d559-8825-47a1-8175-79020965d91c.pngYou can copy files to the disc folder by dragging them to the disc icon or to an open disc folder As you drag files into the disc folder, they are copied automatically to the disc.
But I recommend you to use any CD or DVD burning software like Nero, BurnAware etc. There are lots of free burning tools available on Internet too.

Why I recommend third party software is because you can select burn speed plus minimum disc burning error.

Feb 02, 2010 | Toshiba Qosmio F45-AV412 Notebook

1 Answer

No disc present


Try running a cleaner disc in the unit if that doesnt work try the following.

Starting at my computer... Right click on my computer icon.

Go to properties.

Then Hardware tab then go device manager. Right click on cdrom in device list. Select uninstall then reboot the computer. If this doesn't help replacing the unit will be necessary.

Jan 19, 2009 | LG GCC 4480B CD-RW/DVD-ROM Burner

1 Answer

NEC DVD-RW 16x DL


If you switched to a different brand of DVD's try using the brand you used before. DVD burners are tested with certain brands of DVD's and sometimes the brands that aren't on that list don't work.

Jun 11, 2006 | NEC 16X Multiple Format DVD+/-R/RW/DL...

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