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Note this command assumes that you are using internet explorer as your browser, if not substitute your browser path and file details for those of iexplore.exe or use the Browser option of Task manager to locate it.
9) Click OK and your browser should start up and begin the download process
10) When prompted for the download Click run, the black screen fix program will download and run to automatically fix the issue.
11) Now restart your PC and the black screen problem will hopefully be gone
1) Restart your PC 2) Logon and wait for the black screen to appear 3) Make sure your PC should be able to connect to the internet (black screen does not appear to affect this) 4) Press the CTRL, ALT and DEL keys simultaneously 5) When prompted, Click Start Task Manager 6) In Task Manager Click on the Application Tab 7) Next Click New Task 8) Now enter the command: "C:\Program Files\Internet Explorer\iexplore.exe" "http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX" Note this command assumes that you are using internet explorer as your browser, if not substitute your browser path and file details for those of iexplore.exe or use the Browser option of Task manager to locate it. 9) Click OK and your browser should start up and begin the download process 10) When prompted for the download Click run, the black screen fix program will download and run to automatically fix the issue. 11) Now restart your PC and the black screen problem will hopefully be gone.
when you say "i can't locate internet" I'm assuming you don't know where the executable icon for internet explorer is, so the following is what you can do to put it back on your desktop or put it back in the start menu.
first of all make sure internet explorer is avaliable/enable/installed in your computer by going to control panel>add remove programs>add remove windows components and check internet explorer if it's uncheck. then try the following if needed:
go to start>my computer>local disk c: (or the system drive letter you have on your system) > program files>Internet explorer and in that folder look for iexplore.exe and right click on it and send it to the desktop as a shortcut or pin it the the start menu.
you can also put it on your start menu by right clicking an empty space on your taskbar (bar wher the start button is .. the blue area), go to properties, go to start menu tab, click customize and put a check mark next to internet and select internet explorer.
you can try to re-install IE, go to control panel then open Add/Remove programs, on the left side of the Add/Remove programs applet click Add/Remove windows components, under Components look for internet explorer then uncheck it then click next, IE will now be uninstalled. Then reinstall it, just like previous process on Add/Remove windows components put a check on internet explorer then click next.
If this wont solve the problem, you can try a third party browser like firefox, download firefox on this site: http://www.mozilla.com/en-US/firefox/, after downloading firefox just double-click it then just follow the installation.
At least that proves all is good with the actual connection to the ISP. Have you got two icons on the desktop? Is your 'orange shortcut' the mozilla shortcut or is it for another browser..? Like IE? If the orange shortcut is for another browser or whatever.. highlight it with a left mouse click & right mouse select it & go to 'properties'. It should show (under shortcut) something like this:
"C:\Program Files\Internet Explorer\IEXPLORE.EXE"
This points to the actual executable that really runs the program. You could go down the directory structure & attempt to start the program directly from that executable. If it "points" to the wrong executable, then you need to modify the shortcut. You need to compare the two internet browser shortcuts & try to discover whats wrong. Both shortcuts should point to their respective exe files, to start the actual program.
I realise this is probably sounding complicated, so if you are not sure, then post any other questions here.. But as above, you do have access to the internet, so this is not a serious problem to solve. Let me know how you get on.. Rgds,